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Objective: To introduce the presuppositions of excellent communication and look at how they impact on the work environment and how an individual would approach work if these presuppositions were held ... more information   send enquiry

Objective: To explain the role of the Manager during an appraisal, to show how to create a positive, helpful environment and how to use the right questions to encourage continuous improvement. Partic... more information   send enquiry

Objective: To enable participants to recognise the values of assertiveness to their effectiveness at work and in their personal relationships. Participants will be able to:  Recognise the di... more information   send enquiry

Conceived when it occurred to yours truly that most management development programmes should be based around an irreducible core - Great Attitude, MBWA (Managing By Wandering Around), Listening, Givin... more information   send enquiry

Objective: To enable participants to improve their understanding of budgeting procedures and enhance their skills to enable them to make a more effective contribution in their own business environme... more information   send enquiry

Objective: To establish what constitutes a “good business letter” by planning and structuring to meet its objectives. Participants will be able to:  Prepare the letter content by analysis &... more information   send enquiry

Objective: To explain what role the participants have in ensuring that change is implemented effectively and successfully. Participants will be shown how to:  Plan and communicate change. &#... more information   send enquiry

A course designed specifically for those who are invoved with people development through coaching. It is likely that those wishing to attend will be at middle to senior management level - or those asp... more information   send enquiry

Objective: To unlock delegates potential by using coaching techniques to maximize their performance. Delegates will be able to:- - Identify when coaching is needed - Use effective questioning tec... more information   send enquiry

Objectives: To give participants the skills required to coach team players so they can recognise their own potential and maximise their performance. Participants will be able to: -  Define... more information   send enquiry

Objective: To introduce and explain coaching, the various form it takes and what skills are required to coach effectively. Participants will be shown how to:  Correct performance through coa... more information   send enquiry

Objective: To enable staff to be able to communicate effectively with both customers and colleagues. Participants will be shown how to:  Identify and use the key communication skills for get... more information   send enquiry

Objective: To increase sales by talking ‘naturally’ to your customer using a sales technique that is ‘undetectable’. Participants will be shown how to:  Use the sales technique  Iden... more information   send enquiry

Objective: Develop counselling skills that managers can use within a work environment. Delegates will be able to:  Run an effective counselling session.  Establish the importance o... more information   send enquiry

Objective: To understand the importance of the customer and how to offer a reliable and responsive level of customer care. There are a variety of courses available under this heading and each one can... more information   send enquiry

Objective: To awaken delegates to the importance and to the difference that good customer service can make to the profitability of your business. Delegates will be able to: - Differentiate between g... more information   send enquiry

Objective: To put the building blocks in place so those organisations can produce an Integrity Handbook for staff and customers/clients. ‘In today’s world of costly litigation protect your company a... more information   send enquiry

Objective: Many managers would like to develop and train their staff further but lack the tools to do this? This one-day course discusses how different learning styles help or hinder training; how to... more information   send enquiry

Objective: To provide staff with an understanding of diversity, the organisational benefits and individual responsibilities associated with it; to equip them with the practical tools and understanding... more information   send enquiry

Objective: To enable participants who are familiar to Microsoft packages to progress their skills to an advanced level and gain the ECDL qualification Aspects covered include:  Includes mod... more information   send enquiry

Objective: To examine the role and scope of marketing and to give an understanding of how to apply its basic concepts and techniques. ‘Understanding the customers needs and wants is the way forward... more information   send enquiry

Objective: To ensuring that those running the meetings have the prerequisite skills in order to run an effective meeting for those attending and adding value for them. Delegates will be able to: &#... more information   send enquiry

Objective: To enable participants to understand and apply most common aspects of current employment legislation Aspects covered include:  Introduction to Employment Legislation including Con... more information   send enquiry

Julia has helped individuals via coaching with their business and life goals whether they are executives, middle mangers, supervisors or the self-employed. As the holder of a Psychology degree and the... more information   send enquiry

Objective: To provide participants with the skills and knowledge to facilitate training groups effectively. Participants will be able to: - Recognise and use the skills of facilitation - Facilitate ... more information   send enquiry

Objective: To assist non-financial managers to contribute more effectively to the business through greater understanding of the fundamentals of how money works in business and how their endeavours... more information   send enquiry

Objective: To provide an overview of the Project Management processes and the role of a project team member. Participants will be able to:  State the role of project management in an organi... more information   send enquiry

When organisations wish to explore the benefits of management games, simulations or create something specific for their in-house use Christopher or Christine can be seconded onto the team to provide a... more information   send enquiry

If your selling cycle depends on getting FACE TO FACE appointments, then this programme is for you. Designed to help you gain the skills of successful telephone selling, the course focuses on the mast... more information   send enquiry

Objective: The continuing success and growth of an organisation depends on getting the best from its people. Feedback ensures a flow of quality information to the right people at every level in the b... more information   send enquiry

This one day course is designed to make time work for you. We all get the same hours in the day, so why is it that some people achieve more than others? Goal setting is the key to time management and ... more information   send enquiry

Objective: To provide participants with the skills to deal with difficult situations when working with the public. Participants will be able to: -  Analyse the various stages of a difficult s... more information   send enquiry

Objective: To enable participants to apply appropriate disciplinary action within employment law and with confidence. Aspects covered include:  The purpose of discipline  Legal aspec... more information   send enquiry

Objective: To enable participants to identify and handle disciplinary/grievance issues quickly and effectively whilst operating within current employment legislation. Aspects covered include: &#6162... more information   send enquiry

Objective: To give participants an appreciation of the legal provisions of the Health & Safety at Work Act and its application within an organisation Participants will be advised of:  The or... more information   send enquiry

For companies that do not need a fully qualified 4-day First Aid at Work course this course is a basic first aid course. more information   send enquiry

This is a 4-day HSE First Aid at Work course and is for companies or individuals that need a trained first aid person within the work place. more information   send enquiry

A one-day programme that identifies the things we often overlook, but which have a damaging effect on out output, and techniques for improving work performance more information   send enquiry

Objective: To enable participants to conduct successful selection interviews. The course duration is two days and includes role playing scenarios Aspects covered include:  Planning and struc... more information   send enquiry

Objective: To equip participants with the skills and knowledge to plan and deliver effective one to one instruction. Participants will be able to: - Carry out a task analysis - Design one to one in... more information   send enquiry

Objective: To enable participants to conduct successful selection interviews. The course duration is two days and includes role playing scenarios Aspects covered include:  Planning and struc... more information   send enquiry

Objective: To provide the skills and knowledge necessary to manage day to day tasks effectively and efficiently. Participants will be shown how to:  Manage their time and the time of their t... more information   send enquiry

Objective: To provide the skills and knowledge necessary to manage day to day tasks effectively and efficiently. Participants will be shown how to:  Manage their time and the time of their t... more information   send enquiry

Objective: To enable employees to be able to use basic IT packages to enhance their business activities Participants will be shown how to:  How to use Word, Excel, PowerPoint and Access &#6... more information   send enquiry

Objective: To give delegates a number of tools to use for leading and motivating a team and individuals. Delegates will be able to:  Define leadership and management.  Explain Situ... more information   send enquiry

Objective: You only get one chance to make a first impression as the saying goes. So written communication is key to providing your customers with the right impression of your company. This course ... more information   send enquiry

Objective: By the end of this two-day course the participant will be able to produce, from scratch a basic but working, interactive multimedia application, suitable for delivery via CD-ROM or on the ... more information   send enquiry

Objective: To enable participants to use the product to produce whole web sites. In the case of Ultradev the web sites will be dynamically linked to a database. The DreamWeaver course will last two... more information   send enquiry

Objective: To establish the purposes of meetings and how to work to focused agendas whilst recognising the role of Chair and Participants. Participants will be able to:  Determine whether t... more information   send enquiry

Objective: To enable participants to reduce the overall level of absence by the use of simple control mechanisms Participants will be shown how to:  Identify the underlying causes of non-at... more information   send enquiry

A facilitated one day programme designed to collect and discuss all the information a business has about it key clients, identify that which it does not, but needs if it is to develop long, term high ... more information   send enquiry

A one day look at one of the most contentious aspects of management, which focuses on achieving real results from the time and expense of this popular decision making forum. more information   send enquiry

Objective: To give participants the skills to manage and motivate others Participants will be able to:-  Define roles and responsibilities  Communicate clearly and effectively &... more information   send enquiry

Objectives: At the end of this three-day course the participant will be able to create a powerful working database. Topics covered include:  Designing a relational database  Tables... more information   send enquiry

Objective: This two-day course will enable the participant to create and use spreadsheets. Topics covered include:  Simple Functions  Cell referencing in 2D and 3D  Simple ... more information   send enquiry

Objectives: At the end of this one-day course the participants will be able to produce presentation on any topic. Topics covered include:  Creating slides  Using graphics  ... more information   send enquiry

Objective: This two-day course will enable the participant to produce high quality printed documents. Topics covered include:  Editing and formatting of text  Using tables ... more information   send enquiry

Objective: To help managers to prepare staff for learning events and to help with the application of learning back in the workplace. This will help to create a larger return on the investment in train... more information   send enquiry

Objective: To understand and explain how your team can be motivated to achieve business objectives within your organisations Mission. Participants will be shown how to:  Consider Herzberg’s ... more information   send enquiry

Objective: To understand the importance of negotiation and learn the skills to achieve an equitable outcome to any negotiation. Participants will be shown how to:  Produce a ‘win-win’ outcom... more information   send enquiry

Negotiated money is the fastest money you will ever make or lose for your business. Whether you are buying or selling at the negotiating table, you impact on the bottom line of your organisation. If y... more information   send enquiry

A one day programme which offers an in –depth look at the skills and uses of a powerful, practical approach to achieving positive outcomes from interaction with others. more information   send enquiry

Objective: To enable participants to identify performance management issues and apply best practice management techniques in improving performance. Aspects covered include:  Preparation for ... more information   send enquiry

Objective: To ensuring that those running the meetings have the prerequisite skills in order to run an effective meeting for those attending and adding value for them. Delegates will be able to: &#... more information   send enquiry

Objective: To introduce the concept and practice of performance review into organisations from inception, to teach skills necessary for such reviews and to make the most of the review itself. Aspects ... more information   send enquiry

Objectives: To improve the personal safety awareness of the individual and to provide psychological and social skills and appropriate knowledge to understand and control potential conflict situation... more information   send enquiry

A two-day programme designed to develop the skills understanding and behaviours necessary to achieve desired goals and outcomes through enhanced communication skills. more information   send enquiry

Objective: To develop and practice the skills needed to deliver a confident presentation in a group situation or in a business meeting. Participants will be shown how to:  Prepare the room. ... more information   send enquiry

Objective: To equip delegates with the confidence, skills and knowledge to deliver effective and meaningful presentations in a highly participative, energetic environment. Delegates will be able ... more information   send enquiry

Objective: To provide participants with the skills and knowledge to plan, prepare and deliver presentations. Participants will be able to:  Plan and prepare for a presentation  Iden... more information   send enquiry

Objective: To explore methods of anticipating and defining problems and to develop plans for implementing successful solutions. Participants will be able to:  Identify, define and analyse a... more information   send enquiry

Objective: To provide participants with a process that can be used on an individual and group basis to improve problem-solving skills. Increasingly individuals and teams not on their ability to cope w... more information   send enquiry

Objective: To give participants the skills to apply a systematic approach to solving problems Participants will be able to: -  Apply different methods of problem solving  Think ... more information   send enquiry

Objective: To enable delegates to use a systematic approach to planning and writing reports Participants will be shown how to:  Compile and organise materials  Structure reports in ... more information   send enquiry

Objective: To enable participants to formally assess risks within the work place and suggest remedies to reduce these risks. Participants will be shown how to:  Appreciate the roles and resp... more information   send enquiry

If you want to develop your own team of outstanding sales professionals then this is for you. This is a one day programme, designed to give you the opportunity of working with Sales Managers from othe... more information   send enquiry

Objective: To provide participants with a better understanding of what motivates them and why they behave as they do. Participants will complete the strength deployment inventory on an individual basi... more information   send enquiry

Participants will be able to:  Describe the signs and symptoms of stress  Recognise common behaviours associated with stress  Develop coping strategies for dealing with stres... more information   send enquiry

This two day course is designed to give delegates the confidence to Sell at any level. The skills and techniques taught are all practical proven methods of increasing sales and profits. The course is ... more information   send enquiry

Objective: To understand the meaning of ‘Team’ and introduce the fundamentals of self- Managing teams into an organisation. Participants will be shown:  What is a team?  Your place... more information   send enquiry

Objective: To enable participants to use the Internet and other e-commerce facilities confidently. Aspects covered include:  How to Navigate the Internet  How to use E-mail and its c... more information   send enquiry

Objective: To enable participants to prepare for and make effective telephone sales calls Participants ... more information   send enquiry

Objective: To enable participants to make the most effective use of the telephone using a range of techniques to promote good practice and customer service. Participants will be able to:  Set... more information   send enquiry

Run in conjunction with, and developed by Innovation Centre Europe this learning programme gets us to turn on to the positive side of ourselves. It challenges us to take an ‘I happen to life’ mentalit... more information   send enquiry

Objective: To provide recently appointed junior managers, supervisors and others with the skills to get the best from them and their staff. The course covers basic management theory with an emphasis o... more information   send enquiry

Objective: To introduce those new to training to training need analysis, how to write aims and objectives. How to design learner centred training, sourcing of suitable training materials, deliver a pr... more information   send enquiry

The Can Do Programme not for you? OK, I can take rejection. But talk to me anyway. I run mass training events for organisations big and small (from British Airways to a couple of friends who popped ro... more information   send enquiry

Objective: To allow delegates over the two days of the programme to incorporate effective time management into their everyday lives rather than, try to impose a process Delegates will be able to: &#... more information   send enquiry

Objective: To recognise stress related activities that impact on efficient time management and to apply tools and techniques to maximise time management. Participants will be able to:  Anal... more information   send enquiry

This is a programme mainly for middle/senior management to enable them to coach their staff but also to use their skills to manage themselves and their time more effectively, either inside or outside ... more information   send enquiry

Objective: To provide the skills and knowledge necessary to manage day to day tasks effectively and efficiently. Participants will be shown how to:  Manage their time and the time of their t... more information   send enquiry

Objectives: To improve the personal safety awareness of the individual and to provide psychological and social skills and appropriate knowledge to understand and control potential conflict situation... more information   send enquiry

Objective: To give participants the knowledge and skills to design and deliver effective training courses Participants will be able to: -  Carry out a training needs analysis  Desi... more information   send enquiry

Objective: To increase participants' emotional intelligence in the workplace Participants will be able to:  Understand how the emotional side of business creates success  Control ne... more information   send enquiry