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In today’s world the development of personnel becomes more important as organisations seek to confront the challenges of doing business in the current economic climate. In no area is this more importa... more information   send enquiry

The modern manager needs to be a coach to be able to get the very best from the teams they manage and to achieve higher performance for their organisations. Who Should Attend Any manager or team le... more information   send enquiry

A coaching culture transforms your people into enablers of others’ potential. This one day course shows you how to create an organisational environment that will not only make any coaching training r... more information   send enquiry

This programme has been developed in association with SalesPathways Ltd: www.salespathways.com Many organisations are struggling to exploit the full potential of CRM systems, finding the promised ... more information   send enquiry

If you want to improve your service levels you have to know where to start. This one day in-company workshop helps management teams who are responsible for customer service policy look at the skills a... more information   send enquiry

The first (and lasting) impression many customers form of your organisation is provided by the person with whom they first come into contact. The responsibility for that and many subsequent vital cont... more information   send enquiry

People are the critical part of any customer service strategy. This interactive 1 day in-company workshop looks at the human dynamics that shape your organisation’s customer interface. It will help ma... more information   send enquiry

Over the medium to long term organisations with a clear Vision, Values and Goals Framework outperform ones that don’t. Embedded & real vision, values and goals can create the kind of environment wher... more information   send enquiry

A one-day workshop to enable sales representatives and their managers to re-evaluate their effectiveness in producing proposals and responses to tender invitations and to improve their success rate by... more information   send enquiry

Coaching is an essential activity for those organisations that wish to empower their staff to achieve higher levels of performance and job satisfaction. This two-day programme develops the necessary c... more information   send enquiry

For every sales manager, the need to get every salesperson to perform at the peak of their ability seems a vital but impossible mission. From our work with high performing sales organisations we know ... more information   send enquiry

This two-day programme is aimed at distributor managers and sales managers who have a ‘distributor’ channel building on existing experience and skills. Managing distributors is often seen as a matter... more information   send enquiry

Recruiting a new employee is one of the most important decisions any manager can make. A strong appointment adds huge value to the organisation and furthers the achievement of its objectives. A poor a... more information   send enquiry

This one-day workshop develops higher self-awareness of the participants’ communication style, and their role as perceived by client. The participant develops more self-confidence and moves from a pas... more information   send enquiry

An intensive practical programme over two days that covers the core consultancy skills and tools. Newcomers to consulting will find this a practical introduction to fundamental consultancy techniques.... more information   send enquiry

As selling becomes more complex and demanding, sales managers have to be able to mobilise and motivate their teams to perform well above the acceptable level. A field sales manager can only be success... more information   send enquiry

A one-day programme designed to give managers an introduction to interpreting information in financial statements and how that information can be used for planning, decision-making and control of busi... more information   send enquiry

This covers the skills that a modern manager requires to deliver today's corporate objectives. Through the course instruments are used to enable participants to analyse their own management potential,... more information   send enquiry

High Performance Sales Management focuses on the core inputs that affect performance and shows participants how to apply them quickly and effectively back in the workplace. By focusing on the role of ... more information   send enquiry

This five-day programme will equip sales directors, sales managers and sales leaders with the understanding and tools to create a new level of sales excellence within their sales organisation. In one... more information   send enquiry

This one-day workshop will help participants to improve their working relationships by using assertiveness skills. The tone of the workshop is constructive and supportive. By the end of the programme ... more information   send enquiry

What is a High Performance Culture? Is it something an organisation can deliberately and specifically focus on creating? What separates world class performers from the majority? This one day course gi... more information   send enquiry

Managers need more than ever to add value, not only in their conventional role of team management, but also in the wider role of personal leadership. The course focuses on how to balance the local iss... more information   send enquiry

Presentation skills have never been more important at a time when people can choose to communicate electronically. The impact made by an individual presenting to a group is vital to ensure greater u... more information   send enquiry

This highly interactive two-day programme will give you the confidence and help you to develop the skills to deliver professional presentations that get results. Addressing an audience of any size ca... more information   send enquiry

The working environment, with its limited time and resources, demands that each of us maximises the benefits that can be drawn from our relationships with others. This practical one day course focuses... more information   send enquiry

We read every day that the Internet will revolutionise the way we communicate and do business in the future, yet so many organisations are disappointed and disillusioned with the performance of their ... more information   send enquiry

This two-day in-company closed workshop helps people develop more productive working relationships. Great emphasis is placed on the development of self-awareness. The tone of the workshop is always co... more information   send enquiry

The company that establishes and develops lasting and strategically valued relationships with their customers is the one most certain to retain profitable long-term customer commitment. Key account ma... more information   send enquiry

Salespeople and account managers charged with developing sustainable business with larger accounts know the value of planning in driving sales revenue and customer satisfaction. However, having a good... more information   send enquiry

This two-day account development programme builds on existing sales skills to provide the business acumen and relationship building skills required to successfully develop key accounts both face-to-fa... more information   send enquiry

Effective leadership is critical for business success. Leading an effective team does not happen by chance. Leaders need to develop a range of skills and behaviours that can be applied to ensure that ... more information   send enquiry

The telephone team is becoming a critical plank in many organisations’ platform for business success. This two day workshop takes team leaders through the emerging best practice of telephone team mana... more information   send enquiry

Managers need more than ever to add value, not only in their conventional role of team management, but also in the wider role of contributing to and increasing their company’s effectiveness. This thre... more information   send enquiry

In today’s increasingly connected world, the ‘workplace’ is altering from a physical base, to one where the job is actually done. In many instances and in none more so than in sales, this can be a con... more information   send enquiry

Handling discipline, grievance and dismissal issues needs to be done professionally and with confidence and is one part of the manager’s role which can cause the most concern. If the issues are handle... more information   send enquiry

This two-day programme is aimed at marketing managers and sales managers building on existing experience and skills. Setting the price for your products has always been difficult. Too high a price an... more information   send enquiry

This practical one-day programme will cover the skills needed to ensure that meetings are run effectively and help participants get more out of their meetings whilst spending less time in them! The pr... more information   send enquiry

With meaningful customer face time becoming increasingly more valuable in a new or emerging business relationship, it is essential that every sales person uses every available opportunity to maximise ... more information   send enquiry

Mentoring can add significant value to your business through utilising the extensive knowledge investment in your management in the development of your staff. The process of mentoring benefits the men... more information   send enquiry

Application of motivational principles in a modern context is a must for getting the most out of a sales team. Traditional theories meet up to the minute thinking in a programme that helps sales leade... more information   send enquiry

In the competitive world that we live in today, customers needs continue to become more demanding and as very few business people negotiate effectively, the rewards are great for those who do. The abi... more information   send enquiry

This programme will enable participants to practice and learn the basic principles of positive negotiation for all contexts. The programme is a blend of presentations, self-analysis, exercises and gr... more information   send enquiry

By clarifying and understanding the main purpose of their job role, a sales person can define effective activity to achieve expected results. Through better personal organisation, individuals are bett... more information   send enquiry

This two-day in-company closed workshop introduces executives, managers and their teams to techniques recognised as best practice project management. The workshop is focused on the important issues of... more information   send enquiry

This one-day programme looks at the commercial and productivity gains that can be made from the effective use of technology in the sales process. It will enable sales executives to understand the mar... more information   send enquiry

In an increasingly demanding marketplace, the need for those who lead the sales process to ensure that value is added into the sales proposition is paramount. This highly participative four-day progra... more information   send enquiry

This four-day highly participative learning focused programme enables sales directors and sales managers to identify, develop and execute effective sales strategies. Rather than just use the establis... more information   send enquiry

This fast paced programme does much more than act as an introduction to the Internet. It takes its premise from the perspective that the Internet is changing business in ways that are still barely und... more information   send enquiry

Selling Services and Complex Products requires a new way of selling. The sales person’s role includes business consultant and project management responsibilities. In these dynamic situations the param... more information   send enquiry

This three-day developmental selling skills programme builds on existing experience and skills. Through the use of video role play and feedback the participant can identify key areas with potential fo... more information   send enquiry

This established three-day selling skills programme develops a sound foundation on which the sales professional can build a successful and rewarding career. Participants will gain a clear understandin... more information   send enquiry

A one day workshop that gives managers and directors an insight into what real strategy is about. Rather than simply use the seminal models, the workshop will connect what you and your organisation ar... more information   send enquiry

A practical programme, which will enable participants to encourage members of their team to work co-operatively with others within their own team and with other departments to optimise their collectiv... more information   send enquiry

This two-day telephone selling skills programme uses interactive tutorials and role-plays to develop the self confidence, skills and belief required to pro-actively sell products or services over the ... more information   send enquiry

This course focuses on giving participants ‘time out’ to help them understand the pressures that can be generated by organisational change, and recognise their own and other’s behaviour when working t... more information   send enquiry

The modern world requires diverse groups of people to work together in order to achieve results. Sometimes this is easy, but at others it seems that if only the other person was a little more reasonab... more information   send enquiry