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This course is available from Skillbites, Progress International’s e-learning arm which offers members a years access to over 175 programmes covering areas such as Communicating, Managing Business, Ma... more information   send enquiry

“Absence Management Workshop” Course Objectives At the end of the course, participants will be able to: Define “Absence” and recognise its symptoms Monitor and measure its impact on the departmen... more information   send enquiry

This course is available from Skillbites Progress International’s e-learning arm which offers members a years access to over 175 programmes covering areas such as Communicating, Managing Business, Man... more information   send enquiry

This course is available from Skillbites Progress International’s e-learning arm which offers members a years access to over 175 programmes covering areas such as Communicating, Managing Business, Man... more information   send enquiry

Suitable for managers at all levels who are responsible for the management of staff and their performance objectives across the year. The course will give practical tools which can be transferred to... more information   send enquiry

This course is available from Skillbites Progress International’s e-learning arm which offers members a years access to over 175 programmes covering areas such as Communicating, Managing Business, Man... more information   send enquiry

This course is available from Skillbites Progress International’s e-learning arm which offers members a years access to over 175 programmes covering areas such as Communicating, Managing Business, Man... more information   send enquiry

This course is available from Skillbites Progress International’s e-learning arm which offers members a years access to over 175 programmes covering areas such as Communicating, Managing Business, Man... more information   send enquiry

This course is available from Skillbites Progress International’s e-learning arm which offers members a years access to over 175 programmes covering areas such as Communicating, Managing Business, Man... more information   send enquiry

This course is available from Skillbites Progress International’s e-learning arm which offers members a years access to over 175 programmes covering areas such as Communicating, Managing Business, Man... more information   send enquiry

This course is available from Skillbites Progress International’s e-learning arm which offers members a years access to over 175 programmes covering areas such as Communicating, Managing Business, Man... more information   send enquiry

This course is available from Skillbites Progress International’s e-learning arm which offers members a years access to over 175 programmes covering areas such as Communicating, Managing Business, Man... more information   send enquiry

BUSINESS PLANNING - Making Logical, Rational & Consistent Resource Allocation Recommendations BY THE END OF THE WORKSHOP PARTICIPANTS WILL BE ABLE TO: Understand the importance of Business Planning ... more information   send enquiry

This course is available from Skillbites Progress International’s e-learning arm which offers members a years access to over 175 programmes covering areas such as Communicating, Managing Business, Man... more information   send enquiry

CALL CENTRE MANAGEMENT - Achieving A Professional Modern Management Approach Workshop Aims This three-day event is designed to enable participants to examine and develop the skill sets required to b... more information   send enquiry

CALL CENTRE SELLING SKILLS - Selling In A Demanding Environment Who Should Attend And Why? This workshop is aimed at all call centre staff who are involved in reactive and proactive sales. The works... more information   send enquiry

CALL CENTRE TEAM LEADER DEVELOPMENT - The Flexible Call Centre Team Leader Who Should Attend And Why Team Leaders need to have excellent people skills and learn how to balance the demands of thei... more information   send enquiry

Anyone working in a consultancy capacity, either formally or informally, internally or externally. It would be of particular interest to specialists needing to act as client/user advisors. COURSE O... more information   send enquiry

Who Should Attend And Why People who wish to apply entrepreneurial thinking to their business approach. People with business or personal goals who want to learn the latest proven techniques and skills... more information   send enquiry

CREDIT CONTROL TECHNIQUES - Getting The Payments In Whilst Maintaining Customer Loyalty Who Should Attend And Why This workshop is designed to help participants build confidence and develop the ne... more information   send enquiry

CUSTOMER CARE - Delivering Service Excellence Who Should Attend And Why Good customer care is key to the success of any organisation. This one-day workshop provides participants with the necessary ... more information   send enquiry

EFFECTIVE BUSINESS WRITING Who Should Attend And Why Individuals who communicate in writing with internal and external customers using either letters, memos, e-mails or reports. It is recommended t... more information   send enquiry

AGENDA Introductions Make or Break Copy A quick review of the worst-ever business letter - before and after. How would you feel if it arrived on YOUR desk? The three EEEs to make your copy stan... more information   send enquiry

Who Should Attend And Why? For those who are required to increase sales through the telephone either to existing or new customers. This programme can be attended by both those with experience and tho... more information   send enquiry

“Emotional Intelligence competencies account for up to 87% of what sets outstanding managers apart from the average” Daniel Goleman Who should attend and why: “Sometimes it seems no matter how hard ... more information   send enquiry

FINANCE FOR NON-FINANCIAL MANAGERS - Better Business Understanding About the Workshop All managers need to be aware of the financial factors vital to business success. This workshop will show how ... more information   send enquiry

PARTICIPANT PROFILE Members of Management who are practising Health & Safety Officers responsible for the implementation and supervision of Health & Safety at Work and who are advising their Company ... more information   send enquiry

HELP DESK SKILLS - Delivering Exceptional Service Levels About The Workshop This practical workshop highlights the need for excellent communication skills in the very specific help desk environment,... more information   send enquiry

INTERPERSONAL SKILLS - Building Relationships, Influencing and Dealing With Difficult People Who Should Attend: Anyone who would benefit from a greater understanding of communication and relationshi... more information   send enquiry

KEY ACCOUNT DEVELOPMENT - Strategies for Long Term Business Development Who Should Attend And Why Research has shown that the most successful sales people follow a defined account planning process, ... more information   send enquiry

BY THE END OF THE WORKSHOP PARTICIPANTS WILL BE ABLE TO: Achieve maximum reader impact, produce clear, accurate and easy to read correspondence and develop a crisp, concise and individual style. WORK... more information   send enquiry

MANAGEMENT SKILLS ONE - The Effective Manager Who Should Attend And Why This workshop is aimed at people with no formal management training or those who would benefit from a refresher. It provides... more information   send enquiry

MANAGEMENT SKILLS TWO - Management In Action Who Should Attend And Why For the more experienced manager and those who have attended Management Skills One and wish to build on their solid foundatio... more information   send enquiry

MANAGING AT STRATEGIC LEVEL Understanding And Developing The Bigger Picture Who Should Attend And Why Senior Management and Executives who are looking for further improvement and development, and ... more information   send enquiry

WHO WILL BENEFIT The course is aimed at managers and supervisors new to the skills, disciplines and techniques required to effectively manage and control external contractors within their own organis... more information   send enquiry

NEGOTIATION - Strategies, Tactics and Behaviours for Successful Negotiations By The End Of The Workshop Participants Will Be Able To: Understand the process and psychology of successful negotiati... more information   send enquiry

Who Should Attend And Why? Suitable for managers at all levels who are responsible for the management of staff and their performance standards across the year. The course will give practical tools,... more information   send enquiry

WHO WILL BENEFIT: A program for individuals who are required to be carry out the detailed planning, monitoring and control of a projects activities and tasks. The course introduces the skills and te... more information   send enquiry

PRESENTATION SKILLS - Making Presentations With Confidence And Impact Who Should Attend And Why This workshop provides delegates with the key skill areas to effectively prepare, structure and deli... more information   send enquiry

PROFESSIONAL SELLING SKILLS - Effective Selling - Key to Business Success Who Should Attend And Why Those who wish to increase their effectiveness when selling. Delegates will gain a valuable insi... more information   send enquiry

PROJECT MANAGEMENT - Successful Project Planning, Control, Implementing and Achieving Deadlines Who Should Attend And Why A program for individuals who are required to be carry out the detailed pl... more information   send enquiry

WHO WILL BENEFIT: A service targeted at management and staff, who we help and/or mentor so that they may initiate, plan and control work/projects from inception to business review. In other words fr... more information   send enquiry

RECRUITMENT & SELECTION - Making The Right Selection Who Should Attend And Why This event is designed for line managers or newly promoted recruitment officers. The workshop takes a practical view... more information   send enquiry

BY THE END OF THE WORKSHOP PARTICIPANTS WILL BE ABLE TO: ü Gather information and quickly plan the report ü Prepare an easy to read yet accurate, high quality document ü Use a format and style which ... more information   send enquiry

SALES MANAGEMENT - Creating And Managing A High Performance Team Who Should Attend And Why Sales Managers, newly appointed Sales Managers and Sales Staff who are expecting to be appointed to Sale... more information   send enquiry

PROFESSIONAL SELLING SKILLS - Effective Selling - Key to Business Success Who Should Attend And Why Those who wish to increase their effectiveness when selling. Delegates will gain a valuable insi... more information   send enquiry

SELLING AT STRATEGIC LEVEL - Understanding And Controlling The Complex Sale Who Should Attend And Why Sales Executives involved in protracted and complex sales where there may be several people i... more information   send enquiry

Overview Penetration of an account or prospect is the only sure way of maximising the business potential. In most cases there are several people and various issues influencing the final outcome of a ... more information   send enquiry

TEAM LEADER DEVELOPMENT - The Flexible Call Centre Team Leader About The Workshop Team Leaders need to have excellent people skills and learn how to balance the demands of their own teams with their... more information   send enquiry

TELEPHONE TECHNIQUES - Maximising Your Impact Over The Telephone Who Should Attend And Why The workshop provides participants with the skills necessary to handle all telephone calls effectively a... more information   send enquiry

EFFECTIVE TELEPHONE SELLING - Opening Doors and Closing the Sale Who Should Attend And Why For those who are required to increase sales through the telephone either to existing or new customers. T... more information   send enquiry

TIME MANAGEMENT - Getting More From Your Day Who Should Attend And Why Organisations are under pressure to be more efficient, so are their staff. This practical Time Management workshop is design... more information   send enquiry

TRAIN THE TRAINER - Inspirational Techniques For Practical Training Who Should Attend And Why This two day event is designed to provide participants with the opportunity to study the 'training c... more information   send enquiry