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This course examines different types of behaviour and the benefits of an assertive approach for the individual and organisation. Personal motivation is also considered, together with techniques for de... more information   send enquiry

Delegates will learn techniques for handling customer complaints effectively and addressing their root cause. This can be run as a Public or In House course. We have offices across the UK and our spec... more information   send enquiry

As part of the course, delegates will undergo an initial Personal Profile analysis using a computer based system to assess individual behaviour patterns. Topics include: 4 types of behaviour Know y... more information   send enquiry

Delegates will learn the art of starting and holding a conversation with new contacts. We have offices across the UK and our specialists can work with you to tailor the course to meet your exact needs... more information   send enquiry

Poor service means lost customers and lower profits. This course reviews the impact of poor service and teaches techniques for building and maintaining successful and profitable customer relationships... more information   send enquiry

This course is aimed at non financial managers and covers the key fundamentals of accounting information. Topics include: Cash and its implications What is a cash flow forecast? How do budgets link t... more information   send enquiry

Delegates will learn and practice the skills of successful negotiation. Topics include: The negotiation process Preparation check lists Pitching the first bid Win – Win When not to negotiate ... more information   send enquiry

This ILM certificated programme covers a range of middle and senior management responsibilities and can be tailored to meet the specific needs of your organisation. The modular format allows you to ch... more information   send enquiry

This ILM certificated programme covers a range of management and supervisory responsibilities and can be tailored to meet the specific needs of your organisation. Typically includes: Self awareness ... more information   send enquiry

This course examines the causes of change and the skills required to implement change effectively. The course is available across the UK and Includes the following topics: Causes of change The need fo... more information   send enquiry

Delegates will learn techniques for managing meetings effectively and productively. Topics include:     The 3 simultaneous actions in meetings   - task activity - ... more information   send enquiry

This course explains the principles and practice of successful marketing. Delegates will gain the knowledge and techniques to build an effective marketing plan. Marketing V Advertising V Selling Surv... more information   send enquiry

This course explains how to build and maintain motivation in individuals and teams. Topics include: Respect, Recognition, Reward What makes a good motivator? Some ideas companies use What is wrong wi... more information   send enquiry

Delegates will learn the roles of a manager and techniques for managing people and enhancing teamwork. This course can be tailored to meet the needs of your organisation.The course includes the follow... more information   send enquiry

Appraisal is crucial to managing individuals and teams. Agreeing clear objectives, monitoring progress and providing regular feedback to maintain and enhance performance leads to a virtuous circle. To... more information   send enquiry

Delegates will learn how to present to a professional standard with confidence. This is a highly participative course where delegates will see themselves perform on video, which is used for constructi... more information   send enquiry

Project Management methods are increasingly used by successful organisations as a means for the effective planning, monitoring and control of large or complex activities. The techniques can be used by... more information   send enquiry

This course teaches the practical techniques for planning and controlling projects. A hands on course that includes numerous exercises to reinforce the learning: Phases of a project Planning techniqu... more information   send enquiry

Delegates will learn and practice selling and negotiation skills to a professional standard through a mixture of tutor led sessions and interactive exercises. Topics include: Marketing V Advertisin... more information   send enquiry

Learn & practice selling techniques to ensure a high standard of professionalism. Topics include: Marketing approach and positioning yourself in the market Effective marketing planning Why do peo... more information   send enquiry

This course examines the symptoms and causes of stress and how to detect the signs in others and ourselves. The course provides practical ways for dealing with stress and methods for prevention. Top... more information   send enquiry

Delegates learn how teams develop, the different roles and how to contribute in an effective team. Highly interactive including discussion, syndicate exercises and professional games. Topics include:... more information   send enquiry

Delegates will learn and practice how to make a positive impact by using effective telephone techniques. Topics include: Causes of poor experience Communication principles Jargon and slang Positive ... more information   send enquiry

Learn how to manage your time more effectively. Topics include: Time thieves Reactive and proactive work Priorities Organisation Delegation Targets Dealing with paper Office reorganization Managing... more information   send enquiry

Poor quality results in unnecessary cost which significantly impacts the bottom line. This seminar examines how poor quality leads to increased costs and, using a range of tools and techniques, shows ... more information   send enquiry