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This course is designed for those whose primary responsibility or concern is the successful implementation of projects. Whilst the key elements of project planning and environmental effects are cov... more information   send enquiry

In our careers and our personal lives we are often called upon or relied upon to coach or mentor others. Specific skills are required to take on either of these roles. This 2 Day highly participative... more information   send enquiry

In our careers and our personal lives we are often called upon or relied upon to coach or mentor others. Specific skills are required to take on either of these roles. This 2 Day highly participative... more information   send enquiry

This course equips you with the knowledge, tools and skills to develop and manage successful competency based assessment systems. It covers the theory and practice of behavioural based assessment, thr... more information   send enquiry

This 2 day course equips delegates with the knowledge, tools and skills to develop and manage successful competency based assessment systems. It covers the theory and practice of behavioural based ass... more information   send enquiry

Many training courses are available to help new managers develop their skills, but very few training events help us to make the transition from management to leadership In this course we examine the ... more information   send enquiry

This course provides call centre managers and team leaders with the fundamental tools, skills and knowledge required to find the best people and keep them, build strong teams, and measure their perfor... more information   send enquiry

This interactive and participative 1 day training uses a variety of NLP models and techniques that have a practical application in the workplace. You will be provided with a ‘communication toolkit’ ... more information   send enquiry

This interactive and participative 1 day training uses a variety of NLP models and techniques that have a practical application in the workplace. You will be provided with a ‘communication toolkit’ ... more information   send enquiry

Finding top quality contact centre, help desk and customer service staff is very difficult, keeping them is even harder. In this course we examine and practice a proven and highly successful way of ... more information   send enquiry

In this course we examine how to improve our success in achieving objectives through successfully influencing others using a variety of behaviours and verbal and non verbal techniques. We focus on ho... more information   send enquiry

In our careers and our personal lives we are often called upon or relied upon to coach or mentor others. We need to be equipped with specific skills to take on either of these roles. This 1 Day progr... more information   send enquiry

In our careers and our personal lives we are often called upon or relied upon to coach or mentor others. We need to be equipped with specific skills to take on either of these roles. This 1 Day progr... more information   send enquiry

This course teaches you the power and effectiveness of Competency Based Interviewing. Many organisations find that traditional staff recruitment & selection techniques often produce results of variab... more information   send enquiry

This course will teach you the power and effectiveness of Competency Based Interviewing. Many organisations have found that traditional staff recruitment and selection techniques often produce result... more information   send enquiry

This short course is designed to give those people working in or around a project environment an appreciation of the tools and techniques required to achieve successful project outcomes Traditionally... more information   send enquiry

This short course is designed to give those people working in or around a project environment an appreciation of the tools and techniques required to achieve successful project outcomes. Traditional... more information   send enquiry

This popular course covers a unique blend of traditional “process” related project management topics and NLP based “people” related topics, thus equipping you with a powerful ‘toolkit’ to ensure proje... more information   send enquiry

This popular course covers a unique blend of traditional “process” related project management topics and NLP based “people” related topics, thus equipping you with a powerful ‘toolkit’ to ensure proje... more information   send enquiry

In many cases business pressures in customer service and contact centre environments require us to act quickly in organisational change. Often this means putting inexperienced staff into managerial ... more information   send enquiry

Projects are often measured by their success in achieving quality, cost and time goals. But what are the driving forces behind achieving or failing to achieve these competing objectives? Processes, t... more information   send enquiry

The explosive growth of Call Centres and Service Operations in recent years has spotlighted the importance of being able to acquire and retain top quality customer service staff. This course blends t... more information   send enquiry

This 2 day course examines both the theoretical and practical aspects of what motivates us and how to enable self motivation in others. Delegation and control systems are examined, together with t... more information   send enquiry

This course examines the fundamental skills required of anyone in a position where negotiated solutions are required. Theory and practical exercises are blended in order to quickly develop prac... more information   send enquiry

This course is designed specifically for Project Sponsors and focuses on the key factors that lead to successful project outcomes. Many project failures are avoidable if the dynamics of projects are ... more information   send enquiry

This course provides Project Managers and Project Leaders with the key building blocks required to maximise project successes from initiation right through to completion. Included is the development o... more information   send enquiry

This course provides Project Managers and Project Leaders with the key building blocks required to maximise project successes from initiation right through to completion. Included is the development o... more information   send enquiry

The NLP Business Toolkit is a 2 day interactive workshop. It provides you with a powerful and practical business toolkit that includes effective NLP Communication techniques & Change models that are ... more information   send enquiry

The NLP Business Toolkit is a 2 day interactive workshop. It provides you with a powerful and practical business toolkit that includes effective NLP Communication techniques & Change models that are ... more information   send enquiry