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To provide managers and staff with successful techniques for developing positive customer relations by diffusing and resolving situations with challenging and abusive customers ranging from written co... more information   send enquiry

A programme which allows Managers and staff to recognise and deal with issues relating to drug and alcohol misuse in the work place. Can you confidently answer the following? · Is dismissal for Drug... more information   send enquiry

An ethical and highly effective method of interviewing for both witnesses and persons suspected of involvement in dishonest practices. Especially practical in dealing with staff dishonesty issues and ... more information   send enquiry

Staff in ‘vulnerable roles’ are increasingly exposed to risks from protesters, fanatics and organised criminal gangs. You can now give your people (and their families) the key intellectual skills to r... more information   send enquiry

Our innovative programmes give added value to high profile organisations throughout the UK. Most, but not all programmes, are tailored to meet the needs of each client. “A must for any organisation w... more information   send enquiry

A two-day programme for novice or newly appointed managers. At the end of this two-day programme, participants will be more confident about what and how they work and interact with others. They will l... more information   send enquiry

A one-day programme giving managers and staff successful techniques for diffusing situations with aggressive and threatening people, and reducing the likelihood of harm to themselves and colleagues. ... more information   send enquiry

It is widely recognised that the UK has now become a multi-cultural society, rich with diversity. In order to carry out our roles fairly and professionally, it is important to understand and respect t... more information   send enquiry

A one day programme giving delegates the skills, knowledge and understanding of the measures necessary to prevent and manage actual robbery situations within the workplace. “Although I have been invo... more information   send enquiry

A half-day programme giving managers and staff the ability to recognize and deal, individually, with pressure issues in the “TWENTY-FIVE” hour day. more information   send enquiry