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This practical course is designed to take delegates' existing skills a step further. The first part will serve as a reminder of the fundamentals of successful presentations: good preparation, strong d... more information   send enquiry

This programme helps delegates understand why it is sometimes hard to refuse demands and aims to build the skills necessary for behaving assertively in a practical manner. This course suits: Anyone w... more information   send enquiry

The aim of this course is to give the busy administrator the skills to prioritise, organise and manage their working day. During the day delegates will also take a look at certain legislation that may... more information   send enquiry

The course reviews the sales process, identifies the appropriate time to apply a close and how to go about it. Through role-play and questionnaires we analyse your closing technique and highlight area... more information   send enquiry

This course focuses on how managers develop individuals in their team. Styles of coaching are analysed and practised in role-play so delegates can adopt a style that best suits them. This course suit... more information   send enquiry

For more details, please visit www.ptp.co.uk or call 0800 975 5787. Running regularly in London, Birmingham, Bristol, Glasgow, Leeds and Manchester in small groups (average 6 delegates). What delegat... more information   send enquiry

In the workplace today you must have the ability to solve problems quickly, confidently and effectively. To do this you must also be creative, open minded and gain consensus on the problem itself and ... more information   send enquiry

The aim of this course is to provide managers with an awareness and basic understanding of credit control methods and techniques.It aims to enable managers to be more effective in ensuring their custo... more information   send enquiry

For more details, visit www.ptp.co.uk or call 0800 975 5787. Running regularly in London, Birmingham, Bristol, Glasgow, Leeds and Manchester in small groups (average 6 delegates). Customer care is vit... more information   send enquiry

This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides the skills necessary for dealing with hard-to-handle people. Th... more information   send enquiry

This course is designed to help managers develop their leadership style further and use team empowerment as an effective delegation method, through the sharing of information, creating autonomy and th... more information   send enquiry

Our Essential Marketing course goes through the whole process of marketing goods and services, from the creation of a product to ensuring that customers will come and buy more from you in the future. ... more information   send enquiry

This course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone technique from how to make a good first impression, to the use of correct ... more information   send enquiry

The aim of this one day course is to provide managers with awareness and basic understanding of the way finance affects their business objectives. It aims to be jargon free and is adapted to meet the ... more information   send enquiry

Guaranteed to give delegates the confidence to make calls professionally. Demonstrations of live-calls will be made by the tutor followed by each delegate making genuine sales calls in a quiet environ... more information   send enquiry

Successful recruitment results from a well-planned and effectively-managed interview process. The course focuses on the interviewers, helping to develop and improve their techniques. Delegates will ... more information   send enquiry

This course is designed to help delegates understand the initial skills and responsibilities that go with first line management responsibility. This course looks at a combination of skills and behavio... more information   send enquiry

From prospecting and establishing interest, to presenting and closing, this course tells you how to plan and execute a sale. The course suits anyone involved in selling a product or service at any le... more information   send enquiry

This course is designed to help managers develop their leadership styles and deal with 3 key areas of effective management: Motivation, Delegation and, increasing in importance, Stress Management. A c... more information   send enquiry

For more details,please visit www.ptp.uk.com or call 0800 975 5787. This 2-Day programme is based at the Space Centre and at its core uses the Challenger Simulation to bring alive the realities of lea... more information   send enquiry

This course suits anybody that has a need to understand the basic premise of budgeting. Too frequently in business we ignore the value of our staff being aware of budgeting and its impact on a busines... more information   send enquiry

Understanding past, present and future change patterns will help to develop and improve ability to cope with rapid pace of change that surrounds us all. This course combines modern theory with practic... more information   send enquiry

To benefit individuals, teams and the organisation by providing delegates with the understanding and ability to manage conflict in the workplace. Using a variety of training methods including short le... more information   send enquiry

Managing effective meetings. All too often time and effort is wasted by calling and attending meetings which are not well prepared, have no clear purpose and where attendees fail to participate in mak... more information   send enquiry

The workshops enable the delegate to become more focussed on the objectives of the organisation, develop clear and analytical thinking and become more proactive in a leadership role. Emphasis throug... more information   send enquiry

Provides managers with a greater understanding of the way finance affects their business objectives. It aims to be jargon free; to enhance financial evaluation skills and provide managers with an impr... more information   send enquiry

Designed to support delegates in their wish to accelerate their own development within the Management arena. Including; benchmarking current strengths, reviewing behaviour and skills along with review... more information   send enquiry

For experienced sales people, this course includes the science of questions in qualification and advanced objection handling skills. Participants will be expected to be comfortable participating in ro... more information   send enquiry

The course offers delegates confidence to plan a negotiation strategy and execute it to perfection. 7 methods to improve negotiating are taught, and the most common negotiating errors exposed. Throug... more information   send enquiry

An intensive, practical and activity based programme building delegates' knowledge skills, and the will to support customers, ultimately to deliver outstanding customer service. What delegates will g... more information   send enquiry

This people management course is designed for all levels of managers from the new starters to the experienced manager looking for hints and tips to hone existing skills. The emphasis is on practical w... more information   send enquiry

This course provides managers with an awareness and basic understanding of the way a project is planned and managed. It aims to provide managers with the information and techniques to be able to manag... more information   send enquiry

For more details,please visit www.ptp.co.uk or call 0800 975 5787. Running regularly in London, Birmingham, Bristol, Edinburgh, Leeds and Manchester in small groups (average 6 delegates). This is a pr... more information   send enquiry

Designed to give the confidence to make an effective presentation that is remembered. Our course covers planning and structure, including the effective use of visual aids. What you will gain from the... more information   send enquiry

This is course is designed to give delegates a better understanding of effective retailing. It will help them identify additional opportunities and how to maximize sales whilst improving customer expe... more information   send enquiry

This course is aimed at helping delegates to make the most of their time by prioritising. This is achieved by recognising and avoiding time-wasting situations. What delegates will gain from the cours... more information   send enquiry

Designed to empower managers to assist and guide their team to their targets and beyond. Training, coaching and mentoring are all components in the make-up of a good manager. What delegates will gain... more information   send enquiry

This course is ideal for those who want to improve both their cold-calling skills and their follow-up calls to maximise sales. It will also look at the best way of handling incoming sales enquiries. ... more information   send enquiry