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The course has been designed for sales professionals wishing to develop their skills in building client relationships. The importance of fully understanding the client's requirements and then providin... more information   send enquiry

Managers often find their role a lonely, unforgiving challenge. What clues do we get about what the job really entails? And who is there to give sound advice when the pressure is on to ask no more que... more information   send enquiry

A one-day programme designed to refresh and develop the skills of more experienced presenters. By the end of the programme, delegates will know how to project personal presence, make contact with eve... more information   send enquiry

Review and improve everyone’s performance. Systematic appraisals are an essential part of improving everyone’s contribution within an organisation. The modern manager needs to discuss performance in ... more information   send enquiry

A one-day Workshop designed for those who would like to increase their personal influencing skills, manage interpersonal interactions more skilfully, achieve superior results with people in both work-... more information   send enquiry

As pressure on today’s managers continues to grow, getting the very best out of their people becomes even more critical. Coaching, often the most under-utilised and cost-effective form of staff develo... more information   send enquiry

In a business world of latter structures and less clearly defined areas of responsibility, the potential for conflict is rising. Therefore, it is imperative that managers and professionals increase th... more information   send enquiry

CorelDraw is still a very popular drawing application with some fairly impressive features. This course, aimed at those who have previous knowledge of CorelDraw, will introduce the advanced tools and ... more information   send enquiry

CorelDraw is still a very popular drawing application with some fairly impressive features. This course, aimed at with no previous knowledge of CorelDraw, will introduce the essential tools and techni... more information   send enquiry

Creative thinking makes problem solving fun. This workshop provides delegates with the tools and techniques to substantially enhance their performance and results. The course will illustrate how to so... more information   send enquiry

This dynamic and popular course enables delegates to develop their telephone selling skills and self-confidence in order to increase call to order ratios, overcome “brush offs” and convert leads in to... more information   send enquiry

Emotional Intelligence does not just mean that an individual should be pleasant to others at all times. There are times when it is important to sharply confront others with facts they may not want to ... more information   send enquiry

Is there anyone who does not need to improve their time management? A one-day workshop designed to enable delegates to differentiate between what is urgent and important, to prioritise tasks and spend... more information   send enquiry

Based on competent and professional sales skills, delegates are taught how to sell in a face-to-face situation. The importance of developing a sales plan and how to marry your benefits to your custom... more information   send enquiry

Arguably the most important area of a business today. In this highly competitive environment, more and more organisations are realising that superior customer service can set them apart from their com... more information   send enquiry

This course has been designed for people recently (or about to be) appointed to a management position, or those deemed to have management potential which can be developed. They will be introduced to t... more information   send enquiry

If you think marketing is a departmental function, then this course is for you! While the programme covers the fundamentals of marketing it takes a broad view on the developing role of marketing it ta... more information   send enquiry

Every organisation should have a clear strategy and have the necessary resources to carry it through. At a time of turbulent change and intense competition, middle and senior managers are often embroi... more information   send enquiry

90% of business presentations are done for a purpose over and above information giving - they are done to make the audience take some specific action. With this in mind, this course takes a different ... more information   send enquiry

This two day course is aimed at professional project managers and as such can be tailored to specific industry sectors or local authority/company practices. Contact us to discuss your particular requ... more information   send enquiry

Communication plays an important role in personal and business relationships. This comprehensive one-day course will enable delegates to improve their communication skills. Furthermore, delegates will... more information   send enquiry

Individuals are suspicious of change since it inevitably involves different actions and practices than those, which they are currently familiar with and used to. Change is a 'black box' that needs to ... more information   send enquiry

This practical and participative programme look sat what good mentoring (when someone off-line supports the development of another) is all about. We explore what to look for in potential mentors and c... more information   send enquiry

Course Aims This course is designed to show users how to improve their Access databases. We will learn how to create more advanced queries, connect to other data sources and design friendlier user int... more information   send enquiry

Course Aims This course is designed to introduce new users to Access. Users will learn how to create, modify and print databases. This entirely 'hands on' course includes specially prepared exercises... more information   send enquiry

Course Aims This course is designed for frequent users of Microsoft Excel . Users will see techniques for using the application in a more efficient manner and learn how to create more sophisticated fo... more information   send enquiry

Course Aims This course is designed for existing users of Excel. Users will see techniques for using the application in a more efficient manner and learn how to create more sophisticated formulae. Thi... more information   send enquiry

Course Aims This course is designed to introduce new users to Microsoft Excel . Users will learn how to create, modify and print spreadsheets. This entirely 'hands on' course includes specially prepa... more information   send enquiry

Course Aims This training course aims to give you the skills you need to build basic pages both for your company and the Internet using Microsoft's FrontPage. Delegates will learn how to create and fo... more information   send enquiry

Course Aims This course is designed to introduce new users to Outlook. Users will learn to send/receive Emails. This entirely ‘hands on’ course includes specially prepared exercises that give particip... more information   send enquiry

Course Aims This course is designed to introduce new users to PowerPoint. Users will learn how to create, modify and print presentations. This entirely 'hands on' course includes specially prepared e... more information   send enquiry

Displaying Project Data Exploring Views The Network Diagram Viewing Tables Generating Project Reports Printing a View Previewing Reports Previewing the Milestones Report Modifying a Report Sorting a... more information   send enquiry

Project Management Concepts Starting Microsoft Project 2000 MS Project 2000 Opening Screen What is Project Management? Project Objectives; Project Methodologies Project Map; Outlining; Work Breakdown ... more information   send enquiry

Visio Introduction About Visio Business Drawings Sample Visio Drawings Getting Started with Visio Starting Visio; About Visio Solutions Visio Standard Screen Layout; Wizards About Starting a Drawing... more information   send enquiry

Course Aims This course is designed for experienced users of Word. Users will learn techniques for creating more complex and sophisticated documents. This entirely 'hands on' course allows participant... more information   send enquiry

Course Aims This course is designed for existing users of Word. Users will see techniques for word processing in an efficient manner and learn how to create more sophisticated documents. This entire... more information   send enquiry

Course Aims This course is designed to introduce new users to Word . Users will learn how to create, modify and print documents. This entirely 'hands on' course includes specially prepared exercises ... more information   send enquiry

Neuro Linguistic Programming (NLP) is about excellence in both intra- personal and inter-personal communication, self-management, and rapid personal development. It enables creation of resourceful men... more information   send enquiry

Outplacement is an effective and well-tested method of helping people readjust to changed circumstances with the minimum of difficulty and distress. It offers a mix of reassurance, skilled practical h... more information   send enquiry

This course offers a practical approach to preparing and implementing a marketing action plan for any trading division within a larger organisation or a business in its own right. We will review the p... more information   send enquiry

Delegates will learn a rational process for problem solving, learn and practice creative techniques for generating solutions to business problems and learn a rational process for making decisions. Thi... more information   send enquiry

More and more organisations are being asked to competitively tender for contracts in the public and private sector. This process is fraught with difficulties, often resulting in wasted time, energy an... more information   send enquiry

Profitable Negotiation Skills gives a structured methodology and a range of skills and techniques for any negotiation situation. Delegates are taught a range of strategies to adopt in any negotiation ... more information   send enquiry

The cost in terms of time, money, resources and effort in getting the selection process wrong can be enormous. This seminar is designed for line managers, personnel specialists, recruiters, team leade... more information   send enquiry

The objectives of this course are to provide an introduction to the issues of resource management specifically the planning and allocation of staff to programmes project and tasks. Delegates will be a... more information   send enquiry

Sage ACT! Intermediate Training During this one day course delegates will learn to work with email, exchange and synchronize data, administer the contacts database and advanced skills such as creatin... more information   send enquiry

Sage ACT! Introductory Training A one day course for those new to ACT! Delegates will learn the basics of contact management, how to manage activities, formatting and printing documents, and custom... more information   send enquiry

Who should attend? The course is aimed at both operators and managers as both set up and basic data entry are covered. Most delegates attend the course between two and seven weeks after purchasing th... more information   send enquiry

A one-day course which covers vital time-saving routines in detail and the accounting utilities offered by the Sage Line 50 range from Accountant upwards. We recommend this course as the second stage... more information   send enquiry

A one-day course suitable for users of Accountant Plus and Financial Controller. The course covers the non-accounting elements of the software such as stock control, invoicing and order processing. ... more information   send enquiry

A dynamic and highly participative one-day programme with ideas that really work! Presented by a proven successful manager, the programme is designed to help delegates recognise the stages, signs, and... more information   send enquiry

Based on competent and professional sales skills, delegates are taught how to sell without resorting to high-pressure techniques. The sales process from, from prospecting to after sales service, is ex... more information   send enquiry

This course is designed to develop the skills of established supervisors by considering their roles as an essential part of the management team. It is a participative course with maximum involvement t... more information   send enquiry

This workshop is designed to help new supervisors or first-line managers to adopt a step-by-step methodology to all the key areas of task and people management, in order to achieve superior results qu... more information   send enquiry

This course will introduce delegates to the activities and techniques that makes for effective team building. This will focus on individual actions and team actions that help build effective teams. I... more information   send enquiry

This comprehensive one-day course will help delegates to develop the skills and attitudes they need in order to deliver quality service in the front line. Course outline: Communication skills Advan... more information   send enquiry

The ideal seminar for managers and supervisors – a fast track, single day event designed to enable delegates to get the best out of their team and successfully achieve their business objectives using ... more information   send enquiry

As featured on BBC North West News and Radio 4's Womans Hour, The Finishing Academy is a rejuvenation of the traditional finishing school. Due to demand we have created a course for adults wishing to... more information   send enquiry

Course Outline: Introduction Learning Styles Successful Training The Learning Curve Skills, Knowledge and Attitudes Adult Learners Influence of the Learning Process Communications Visual Aids ... more information   send enquiry

This one day comprehensive course will enable delegates to reduce the time they spend in writing messages. The ways in which all types of written communication can be used for differing situations wil... more information   send enquiry