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Often people find it hard to link external change to their personal circumstances within the business. We will help you design and deliver programmes of change management to develop understanding of ... more information   send enquiry

Accredited by the Call Centre Association (CCA), this programme open and in-house event has been successfully delivered to a many blue chip UK clients. In a recent report the Health and Safety Executi... more information   send enquiry

Lets start with the bad. You wait in a queue for 30 minutes. You get an apathetic response from a supermarket cashier...the bank fails to clear a cheque and you get a bank charge... you ordered a prod... more information   send enquiry

Smart is no longer good enough? Maybe,IQ was the answer a few decades ago and today organisations recruit "Smart" and emotionally intelligent people. Why? To generate empathy with customers, to solve ... more information   send enquiry

Faciliation is not an art form. We will show you how to identify the most appropriate tools given the situation. You may need to facilitate an important senior management meeting, or perhaps a meetin... more information   send enquiry

How effective is your change strategy? Has your organisation been effective in deliverying really sustainable change? Our latest seminar will help you focus on how your own change efforts can deliver... more information   send enquiry

We will help you identify the most appropriate leadership frameworks for your people and organisation. We can design and deliver effective team leadership events which will accelerate team learning a... more information   send enquiry

What do I do today that fits with the future strategy of the business? We have worked with blue chip businesses where the goals of Board direct reports differ as much as 75%. We believe the solution i... more information   send enquiry

Organisations are more aware of helping their people to understand their future personal and career aspirations. If as an organisation you can help people understand what motivates them and why, you a... more information   send enquiry

Approved by the Contact Centre Association (CCA). We can deliver for you, or help you to design fantastic tele sales skills programmes that will work for your people and customers! We can explore the... more information   send enquiry

Staff retention is often the biggest and most costly issue for call centres, retail and leisure industries. Our workshop will help you to: 1. Identify the factors most proven to impact upon staff mo... more information   send enquiry

Effective teams don't just happen. Understanding the goals, roles, processes and how this impacts on relationships is critical to delivering effective team performance. We will show you how to struct... more information   send enquiry

You have read the books, but still hate "things to do lists"?! Ever wondered why these things don't work for you? We will help you understand your preferred workstyle in order to develop "coping syst... more information   send enquiry