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To achieve their maximum potential, individuals need to have a high level of self-awareness and sensitivity to the impact of their behaviour on others. KTH Assertiveness Training enables participants... more information   send enquiry

A cost-effective, convenient and flexible training service, tailored to meet individual needs. Suitable for any number of participants, including 1:1 coaching. Duration can be anything from a one-hour... more information   send enquiry

Improving writing skills improves customer relations, and leads to more business wins, increased confidence, fewer misunderstandings, less queries and time savings. KTH Business Writing Training deve... more information   send enquiry

KTH Career Development Training provides participants with the frameworks and inspiration to work out what they want from their careers. It enables them to discover how to get to where they want to g... more information   send enquiry

The ability to communicate clearly, confidently and respectfully is central to an individual’s personal effectiveness. Improving communication skills within an organisation leads to better customer r... more information   send enquiry

Counselling skills are often considered inappropriate or irrelevant in the workplace. However, many serious personnel problems could be avoided if they are effectively dealt with early on. KTH Couns... more information   send enquiry

Good customer service is the basis for sustained increases in sales. KTH Customer Service Training will enable participants to meet the ever-increasing needs of their customers. It will focus on maki... more information   send enquiry

Increasing numbers of people deal with difficult relationships and/or aggressive behaviour at work. If left un-addressed, it can cause severe stress, poor performance and declining morale. This KTH ... more information   send enquiry

KTH Delegation Skills Training will enable participants to achieve more at work, and to improve their effectiveness in empowering staff. It will help them to overcome any inhibitions about delegation,... more information   send enquiry

The foundation of an organisations success lies in the personal and inter-personal effectiveness of its key staff, and yet historically, a large proportion of managers and leaders are appointed for th... more information   send enquiry

The induction period is a crucial time both for new employees, as well as for the organisation. With recruitment costs so high, no organisation can afford to loose staff because of ineffective, disap... more information   send enquiry

One of the most common frustrations reported in the workplace is the waste of time and energy given to poorly managed meetings. KTH Effective Meetings Training will equip participants with the skills... more information   send enquiry

Emotional intelligence has a key role in the overall effectiveness of an organisation. Managers and Team Leaders fulfil a much broader remit - not just using technical or specialist expertise, but al... more information   send enquiry

Effective facilitation is an essential function of any organisation’s team management. It enables team members to own and achieve strategic objectives, to make decisions and solve problems - maximisi... more information   send enquiry

Once appointed, first time leaders are often expected to combine their new leadership role with existing full-time operational responsibilities. KTH First Time Leadership training will enable first ... more information   send enquiry

More and more companies are moving towards flatter, team-based structures. Team Leaders are often recruited for their operational expertise first and foremost, and not their people management skills, ... more information   send enquiry

This unique distance learning pack is a winning combination of essential information and guidance from people who have inside knowledge of the system. It provides clear and easy to read advice for eve... more information   send enquiry

Many people mistakenly believe that a CV is a career autobiography. Unfortunately, this approach often leads to missed opportunities. KTH will show you how to turn your CV into a powerful marketing to... more information   send enquiry

Flatter team-based structures require greater communication and negotiation skills. KTH Influencing Skills Training enables participants to practice the necessary skills to build strong, long-lasting ... more information   send enquiry

Interviewing techniques are often used without sufficient knowledge or skill to avoid common mistakes and pit-falls. The consequences can be costly, whether it is a bad recruitment decision, or an in... more information   send enquiry

This one-day introductory course will introduce participants to the key communication and management skills to manage and/or contribute to both short and long term projects. It will give participants ... more information   send enquiry

The skills of management and leadership are not just for those with “manager” in their job-title. Many people take on responsibilities that require the use of specific skills such as: project managem... more information   send enquiry

For change within an organisation to be effective, it is essential that those who are orchestrating and managing it are able to plan, communicate and implement the changes, whilst effectively managing... more information   send enquiry

There are now widely accepted business benefits to be gained from valuing all people, regardless of the age, gender, disability, race, or sexual orientation. KTH Managing Diversity Training covers th... more information   send enquiry

Effective management clearly depends on the development and maintenance of a productive two-way relationship. This will only happen if each party has an understanding of each other’s roles and respons... more information   send enquiry

A packed and practical course that shows you how to raise your profile, and gain support & resources on a limited budget. Its sometimes easy to believe that you cannot compete effectively against nati... more information   send enquiry

The development of on-going professional relationships is key to any successful business. Unless negotiations achieve a win-win outcome, it is likely that such relationships will break down over time... more information   send enquiry

An increasing number of people are involved in negotiating on a daily basis - whether it's agreeing contract terms, getting the best price from suppliers, or discussing workload issues with colleagues... more information   send enquiry

A strategic approach can be the make or break of any business. The ownership and involvement if staff at all levels within an organisation, is essential to the successful achievement of objectives. K... more information   send enquiry

Managing and optimising staff performance involves a lot more than the enforcement of disciplinary procedures. This KTH Training equips new and front-line managers with the skills and knowledge to unl... more information   send enquiry

Managing and optimising staff performance involves a lot more than the enforcement of disciplinary procedures. This KTH course equips new and front-line managers with the skills and knowledge to unloc... more information   send enquiry

For successful on-going development, it is essential that individuals know how to plan and take control of learning opportunities. This KTH Personal and Professional Development Training enables part... more information   send enquiry

The success of a presentation is not just about the content, but it also depends upon the quality of delivery. KTH Presentation Skills Training enables participants to learn and practice skills that ... more information   send enquiry

An essential measure of an organisation’s strength, it its ability to solve problems and to make the right decisions – no matter how large or small. KTH Problem Solving and Decision Making Training e... more information   send enquiry

KTH Project Management Training equips participants with the key communication and management skills to manage or contribute to both short and long term projects. It gives participants the confidence... more information   send enquiry

Managers are increasingly taking on the responsibility for recruiting new team members. KTH Recruitment Training enables participants to develop skills and knowledge of the process, and improves thei... more information   send enquiry

Improving report writing skills can enhance communication, develop organisational image and improve personal reputation. This KTH course will help to develop a range of essential written communication... more information   send enquiry

The negative effects of stress in the workplace are well known: increased sickness and absenteeism, decreased productivity and avoidable, costly mistakes. Conversely, many people thrive on a degree o... more information   send enquiry

Team leaders are often required to continue operational responsibilities with the addition of their supervisory role. KTH Supervisory Skills Training provides practical support and guidance and devel... more information   send enquiry

Organisations that wish to retain a competitive advantage need teams that don’t just work well, but that exceed expectations. KTH Team Work Training provides participants with a better understanding ... more information   send enquiry

The telephone is now taking over as the primary form of communication with customers, colleagues and suppliers. Organisations therefore depend upon the ability of its staff to use their telephone ski... more information   send enquiry

The workplace is becoming ever more demanding and hectic, resulting in increasing pressure and levels of stress - and the negative effects of stress in the workplace are well known: increased sickness... more information   send enquiry

The workplace is becoming ever more demanding and hectic, resulting in increasing pressure and levels of stress. KTH Time Management Training enables participants to maximise efficiency and productiv... more information   send enquiry

An organisation will only achieve its strategic objectives through targeted training if it is well planned and delivered. KTH Training Skills Training enables people who are new to training to prepar... more information   send enquiry

The key to success is an individuals personal and inter-personal effectiveness. This high-quality, yet cost-effective and comprehensive course is based on carefully selected effectiveness topics, incl... more information   send enquiry