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. You have confidence in your own ability to deliver effective presentations but you now want to push yourself further to attain greater results to make even more impact with advanced presentation tec... more information   send enquiry

. There are three stages in planning training to help companies manage the process of change effectively. + Discuss what the change is trying to achieve + Identify what has actually been done + Ident... more information   send enquiry

. Managing a Call Centre requires specific and different skills from managing a sales or service based office. Consumer demands and expectations are growing around delivery of sales and service throu... more information   send enquiry

. This two-day workshop is the ideal way to come to terms with the impending threat of redundancy and prepare for a new challenge. It is practical as well as theoretical. Delegates will get the oppo... more information   send enquiry

. Within the fast-moving environment of business today individuals are frequently required to manage communications as part of their role. These can range from one-to-one discussions (face-to-face, t... more information   send enquiry

. Innovation very often leads to successful change in work practices and organisational strategy. We will give guidance on how to challenge and adapt your approach to problems, so you can find that... more information   send enquiry

. Communications in business is everything. With the different forms of written communication available today there are many training courses that teach you how to use this word processor and that em... more information   send enquiry

. The intentions of most businesses are to provide good service. Rudeness, bad service & common neglect are still too often encountered. We might like to think that such things do not happen in our ... more information   send enquiry

. Facilitation is about 'pushing the fast forward button'. A team or meeting will get a result eventually, a facilitator enables them to get there faster and more easily. We have assisted in the aft... more information   send enquiry

. Successful Managers, Marketing and Salespeople can be even more effective given a better understanding of the commercial finance considerations that interact with their own discipline. This course ... more information   send enquiry

. Are you happy that the impression created by your staff is in line with the image that you want your business to present? Your customers are most strongly influenced by the people they meet. A mee... more information   send enquiry

. Learn how to increase your 'circle of influence' and create a positive impact every time. Achievement in life often depends on how well we deal with people and situations, our personal effectivenes... more information   send enquiry

. Increasingly, organisations are being forced to endure, accept, manage and embrace constant change. Leading people through change requires going beyond processes and structure, to dealing with limi... more information   send enquiry

. Being a leader is not about having power over others. Nor is leadership about control. The better you are as a leader the better you are able to influence. The more influential you are, the less ... more information   send enquiry

. The course covers the key areas of team management, motivation and coaching which Managers and Team Leaders have to cope with. Clear guidelines are given on these important Call Centre people aspec... more information   send enquiry

. Would appearing in front of a TV camera or speaking to a packed auditorium fill you with terror? Have you mannerisms, which are likely to irritate and distract? Do your kneecaps tremble when you sta... more information   send enquiry

. Why re-invent the wheel? Modelling is the foundation of Neuro-Linguistic Programming (NLP) and has proven to be an extraordinarily powerful approach. What top performers say they do and what they ... more information   send enquiry

. All managers & professionals negotiate with external organisations or internally with colleagues. Beyond the world of 'buying and selling' you may negotiate for a variety of reasons: project deadli... more information   send enquiry

. By the end of the programme participants will be able to: - Appreciate the importance of preparation, timing and the 'Wants' and methods of negotiation. - Recognise and understand the various tactic... more information   send enquiry

. Learning is a process not an event. Top athletes demand continual coaching to improve their performance. So do your people! The most effective leaders place coaching as a core part of their role. ... more information   send enquiry

. Making a formal presentation to others is always a challenge. If you want to get your key messages over effectively and impress your audience with what you have to say, being confident in the way yo... more information   send enquiry

. Essential for project managers is the ability to work well with a range of people. We specialise in developing people management, team building, facilitation, and influencing skills. We get specia... more information   send enquiry

. Public Meetings can be the most appropriate forum to exchange information and ideas in an interactive manner and they play a crucial role for all types of organisations for communicating to the publ... more information   send enquiry

. Meetings are the most appropriate forum to exchange information and ideas in an interactive manner and they play a crucial role within the organisational decision making structure about plans, proce... more information   send enquiry

. Strategy is no longer the preserve of select senior managers. It has become a requirement for all successful managers in order to stay ahead of the competition. It involves sharing vision, giving ... more information   send enquiry

. Teambuilding & Leadership are among management's most powerful tools for increasing profitability. Yet these are development areas that are only recently being recognised by forward thinking compani... more information   send enquiry

. By combining our knowledge of theatre, adventure & motivational training we inject energy & promote teamwork. Over the years we have helped many organisations take a fresh approach to their confere... more information   send enquiry

. Turning "Good Morning" Into "Good Business" Delegates will learn the key skills of good customer handling. They will understand how each individual contributes to the company image. The special tec... more information   send enquiry

. Why Is Your Voice Important? Research shows that if a properly voice trained person delivers information then 83% of the content will be retained by the listener. It also shows that if an untrained... more information   send enquiry

. "I don't have time" is a regular complaint. If time is money how is it many people in business, spend it so unwisely and freely? Without any pre-planning or prioritising how can you be sure of a ret... more information   send enquiry

. We find that individuals are increasingly expected to work in ad hoc, project-based, and frequently multi-functional teams, which may have a relatively short lifespan. Often, this may require opera... more information   send enquiry