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This workshop will show delegates why people complain and the communication techniques which can be employed to counter difficult situations. It will show how to handle objections and will include rol... more information   send enquiry

This workshop will enable delegates to create effective business plans and to design and implement new strategies for the business. It includes the following. Why plan? An explanation of a structured... more information   send enquiry

This workshop will show delegates how to plan for change and how to reap the benefits of change more quickly. It will include the following. Change Management theories and models The impact of change ... more information   send enquiry

This workshop will show delegates how to communicate with greater skill and confidence and how to assess their impact on others. It will include the following. Barriers to successful communication Lis... more information   send enquiry

This one day programme will focus on the major issues driving the debate on governance, review the current practice and regulatory regime of corporate governance and discuss the design of corporate bo... more information   send enquiry

This workshop will show delegates how to develop counselling skills, how to introduce a framework for intervening in personal issues and which approaches are likely to be most effective for given situ... more information   send enquiry

This workshop will show delegates how to manage customer expectations, how to develop interpersonal skills and how to handle customer complaints. It will also help delegates to recognise sales opportu... more information   send enquiry

This workshop will show delegates how to delegate the right things to the right people at the right time. It includes; A Practical definition of delegation Authority, responsibility and accountability... more information   send enquiry

This workshop will show delegates how to design the perfect appraisal system, plan an appraisal programme and conduct appraisals themselves. It will show how to follow up the appraisal programme and h... more information   send enquiry

Globalisation, demographic changes, economic, political and cultural and technological changes over the last three decades have transformed the world economy and will fundamentally change the way in w... more information   send enquiry

This workshop will show delegates how to understand behaviour and it's effects. It will demonstrate basic communication skills and explore communication techniques for specific situations. Delegates w... more information   send enquiry

The workshop helps businesses ensure they are legally complaint in: Health and Safety at Work Act 1974, personal responsibilities, setting up a health and safety committee, keeping a library of docume... more information   send enquiry

This workshop will show delegates how to identify the range of influencing styles and assess their own style. It will help them decide when and how to use each influencing style and develop basic infl... more information   send enquiry

This workshop will help delegates to develop interviewing skills for work related scenarios. It will show them how to agree core competencies and recruitment criteria, identify performance standards, ... more information   send enquiry

This interactive workshop will introduce delegates to effective methods of marketing small to medium sized businesses. It will include strategy. brand building, product development, campaigns by mail ... more information   send enquiry

This workshop will show delegates how to write effective letters and communicate in writing to greater effect. It includes; Basic rules of spelling, grammar and punctuation Standards for letter layout... more information   send enquiry

This workshop will show delegates how to manage their appraisal system, how to implement an appraisal programme and conduct appraisals themselves. It will show how to follow up the appraisal programme... more information   send enquiry

This workshop will help executives and directors to plan for acquisitions by understanding business cultures and the forming of new teams from different backgrounds. Legal employment issues are covere... more information   send enquiry

This workshop will show delegates how to motivate and encourage subordinates and how to get the best out of people by inspiring them. It includes; Exploring the concept of motivation What is motivatio... more information   send enquiry

Ths workshop will show delegates how to achieve the best results from negotiation. It will include; Types of negotiation and negotiating styles Communication and interpersonal skills Essential skills ... more information   send enquiry

This workshop aims to discuss and provide guidance on some of the major issues from board dynamics and decision making to legal and ethical and imperatives that have recently become increasingly weigh... more information   send enquiry

Draw on years of experience helping self employed to major call centres. This workshop will show delegates how to get the best from the telephone including use of voice and personality, building rappo... more information   send enquiry

This workshop will show delegates how to prioritise tasks, how to develop objectives, make best use of telephones, handle disruptions, plan daily, manage communication and will include practical work ... more information   send enquiry