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This extraordinarily powerful one-day course is a fun experience but with a very serious intent. Much use is made of interactive exercises that are practical and readily transferable to the workplace.... more information   send enquiry

The Age Discrimination Regulations come into effect on 1 October 2006. Complying with the new regime requires employers to review the whole range of their personnel and HR policies to assess whether... more information   send enquiry

This highly-focused one-day programme has been designed to give non-legal audiences a firm grasp of the basic principles of English contract law. It will help all those dealing with customers or suppl... more information   send enquiry

A thorough account of the UK and European framework of environmental law. This course will help staff to understand: • The framework of UK and European legislation and its enforcement • The princip... more information   send enquiry

A one-day immersion course in building a customer mentality, designed to help foster the attitudes and beliefs that drive exceptional customer-focused behaviours. Participants will develop a way of t... more information   send enquiry

An intensive, stimulating and thoroughly enjoyable entry-level programme for a wide-ranging audience, introducing them to the skills of commercial contracting. For maximum benefit from the course, we ... more information   send enquiry

A highly practical programme, with a strong emphasis on practical exercises, to help participants pro-actively manage commercial risk. For maximum benefit from the course, we recommend that the traine... more information   send enquiry

This comprehensive two-day programme has been designed to give non-legal audiences a good understanding of English contract law and its practical application in a business context. It will help all th... more information   send enquiry

If your organisation manages contractors then your staff need to understand the health and safety issues. This course is the answer. The course will consider all types of contracted activities, inclu... more information   send enquiry

A two-day immersion workshop in the legalities and core skills required for the role of harassment advisor. For the full course details, please see our website: www.in-house-training.com. more information   send enquiry

This highly participative one-day course has been designed to enable participants to manage disciplinary, capability and grievance issues effectively. The emphasis is on the use of a structured approa... more information   send enquiry

A thorough, highly practical, grounding in how the Health and Safety (Display Screen Equipment) Regulations 1992 apply to work-related activities. Appropriate for anyone who has responsibility for he... more information   send enquiry

This thoroughly practical programme offers a comprehensive survey of all the issues to be considered when drafting commercial contracts. Clarity can only be achieved, disputes and ambiguities avoided,... more information   send enquiry

Everyone in the HR function needs to keep up-to-date and this course is the answer. Since, by definition, it needs to be updated for each presentation, the opportunity is always taken to tailor it to ... more information   send enquiry

Despite attempts to reduce the number of claims, there are still more than 100,000 Tribunal cases a year, so the chances are that some of them are being made against your organisation. Whether you wan... more information   send enquiry

A flexible, modular-based, programme to heighten participants’ awareness of ways in which their operations can affect the environment, the principles of environmental management and the practical step... more information   send enquiry

The cost to an organisation of mis-handled calls is very often out of all proportion to the root cause of the initial call. Yet the skills required to control customer calls are well-known and can be ... more information   send enquiry

This practical workshop reviews all the legal requirements for maternity, parental, paternity, adoption and dependant leave, using practical examples and case studies to highlight potential difficulti... more information   send enquiry

A thoroughly practical two-day course to help participants: • Deal confidently with financial colleagues • Improve their understanding of your organisation’s finance function • Radically improve their... more information   send enquiry

The aim of this programme is to provide participants with the knowledge and skills to manage their purchasing and procurement activities more profitably and with a greater degree of financial understa... more information   send enquiry

An essential course for managers and leaders on how to deal with delicate issues in the workplace, sensitively and effectively yet in full compliance with the law. Personality clashes, poor appearanc... more information   send enquiry

If you have been looking for the definitive course on how to handle workplace investigations in compliance with the new regime, this is it. The programme is particularly popular with local authoritie... more information   send enquiry

This course will help you improve the impact, clarity, accuracy and effectiveness of your sales proposals. The programme focuses on sales proposals but also addresses other written communication with... more information   send enquiry

Health and safety awareness training is mandatory for staff at all levels of an organisation. This is the ideal course to satisfy that requirement – a stimulating ‘entry-level’ programme explaining ho... more information   send enquiry

Whilst there is an important legal component to equal opportunities, managing diversity in a positive way is simply common sense, as this very practical one-day course explains. If your HR team is spe... more information   send enquiry

This course follows the Institute of Occupational Safety and Health’s certificated syllabus. It aims to ensure that safety requirements are appreciated by line managers, and to enable them to review t... more information   send enquiry

Organisations are increasingly dependent on third parties to provide goods and services which are critical to their performance. This programme addresses all the major issues to help your organisation... more information   send enquiry

Call centre management is a demanding role, requiring regular skills review and development. This thoroughly practical, rigorous programme should be an essential element of your training programme if ... more information   send enquiry

At an average of £601 per employee per year (according to the CIPD’s latest survey), absenteeism costs British business billions of pounds each year – and can be one of the most difficult issues to ma... more information   send enquiry

The proportion of an organisation’s total costs which flows through to suppliers is significant, and demands that approaches to managing this expenditure are in line with best commercial practice. Thi... more information   send enquiry

Mistakes in the recruitment process are easily avoided but once made they are much less easily remedied and can prove very costly to the organisation. If you want to ensure that your recruitment proce... more information   send enquiry

This timely, practical one-day course will help ensure that you are up-to-date with the legislation and current recommended practice relating to the recruitment and selection of those working with chi... more information   send enquiry

This programme has been designed specifically to help newly-appointed safety representatives (or those with no prior training in the subject) to understand their role and responsibilities. To ensure... more information   send enquiry

This highly participative one-day course has been designed to enable participants to make the right decisions in the recruitment of new staff. The emphasis is on the use of a structured approach where... more information   send enquiry

Two days of practical advice and guidance on how to sell high-value, complex solutions to discerning and sophisticated customers, whether new or existing, more effectively. Participants will be able ... more information   send enquiry

This long-established training programme emphasises the need for a clear definition of requirements combined with the ability to communicate those requirements effectively to third parties. A structur... more information   send enquiry

This highly practical workshop is aimed at raising awareness of likely sources of work-related stress, the range of symptoms and effects it can cause and the options available for its control. Succe... more information   send enquiry

This practical one-day course will help participants: • Appreciate the importance of controlling absenteeism • Understand their role in managing attendance • Understand the range of possible causes of... more information   send enquiry

This one-day course is designed to help managers understand that they are organisational change agents and that in this capacity they need to learn how to overcome resistance to change in themselves a... more information   send enquiry

An introductory one-day programme for all those involved in contract management, to ensure that all risks are minimised and all profit opportunities are maximised. For maximum benefit from the course,... more information   send enquiry

A highly practical two-day programme, with a strong emphasis on practical exercises, for all those involved in contract negotiation. For maximum benefit from the course, we recommend that the trainer ... more information   send enquiry

If there is one skill which improves performance more than any other it is the ability to negotiate. Not simply to negotiate prices with customers or suppliers, but to negotiate away problems with col... more information   send enquiry

A highly practical programme for all those involved in ITT/RFQ evaluation and bid preparation, including contracts/commercial staff, project teams and engineers. For maximum benefit from the course, w... more information   send enquiry

This course will help you: • Draft an investigation plan for the identification of training needs at all levels • Use a range of information-gathering methods so that training needs are reliably ident... more information   send enquiry

This one-day course is designed to help managers understand that they are organisational change agents and that in this capacity they need to learn how to overcome resistance to change in themselves a... more information   send enquiry

This training programme provides an opportunity to look more deeply into general health and safety from a supervisory perspective. Successful participants will be able to help their organisation whate... more information   send enquiry

A 1 or 2 day workshop for suppliers who have received a specific tender which they believe they may wish to bid for: 1 Determine whether the opportunity is indeed one worth pursuing and investing in ... more information   send enquiry

A very successful and popular two-day introduction to project management. By the end of the course the participants will be able to: • Use a standardised framework for defining, planning and controll... more information   send enquiry

Falls from height remain the single biggest cause of workplace deaths. The Work at Height Regulations 2005 place legal duties on employers, supervisors and operatives involved in organising and carryi... more information   send enquiry

This course follows the Institute of Occupational Safety and Health’s syllabus. A one-day programme, it is suitable for people at all levels in the workplace and gives a basic introduction to the prin... more information   send enquiry