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Courses from Personnel Development

Cultural Sensitivity in Customer Care Personnel Development - All difficulty levels - In-House - £400 The flexibility and motivation to respond sensitively to differing cultural needs and perception is a crucial skill in 21st century business practice. We teach a (non-culturally specific) approach to ... more information send enquiry
Dealing with the difficult customer Personnel Development - 1 day - All difficulty levels - In-House - £600 Imagine your staff treating each difficult or angry customer as a marketing opportunity. A disatisfied customer who gains satisfaction is likely to be a more loyal and evangelical promoter of your ser... more information send enquiry