You are in Home > Human Resources > Grievance >

It is important in any organisation that absence levels are monitored as a high level of absence can be indicative of a wide variety of underlying problems (e.g. ill health, low morale, personal probl... more information   send enquiry

To be effective an appraisal must be well planned, structured and customised to meet individual company needs. Those with responsibility for conducting the appraisals should have the skills necessary ... more information   send enquiry

A course designed to address the issues surrounding non-assertive behaviour and to give participants an understanding of assertiveness together with tools and strategies to make real changes in their ... more information   send enquiry

This workshop is designed for delegates who wish to improve their skills in producing the various types of correspondence used in every day business. The course looks at methods for developing letters... more information   send enquiry

A one day course which gives participants an awareness of food hygiene and its importance. This qualification is essential for all those who are required to handle and prepare food for public consump... more information   send enquiry

The course is suitable for employees at every level and candidates do not need any prior specialist knowledge because this qualification provides a strong introduction and detailed overview of good pr... more information   send enquiry

This course is designed to help those involved in the selection of menus, recipes and ingredients to improve their knowledge and understanding of nutrition and enable them to develop healthy recipes a... more information   send enquiry

Food industry regulations require businesses to have procedures in place to manage food safety. This course provides business owners and catering managers with invaluable information on HACCP and user... more information   send enquiry

This course designed for those who carry out manual handling activities at work and introduces participants to the hazards of manual handling, the risks involved and controls available, and what to ex... more information   send enquiry

This programme is designed for anyone with a responsibility for conducting risk assessments. It is particularly useful for managers and supervisors but it would be equally beneficial to individual wor... more information   send enquiry

Coaching is a key characteristic of effective leadership. This programme supports managers in proactively developing their organisations and facilitating change by nurturing talent, enabling learning ... more information   send enquiry

This course takes an in-depth look at the various ways we relate to ourselves and to others in the world. It examines the structure of verbal and non-verbal behaviour and the effect that these exert ... more information   send enquiry

Are you aware of your responsibilites with regard to the Dispute Resolution Act? This legislation affects terms and conditions of employment with respect to disciplinary, dismissal and grievance proce... more information   send enquiry

This workshops is designed for leaders who wish to explore various styles of leadership and management. During the two days participants will reflect upon the skills and attitudes required to harness... more information   send enquiry

This workshop is recommended for anyone who is required to carry out supervisions with their staff. It is designed to develop the skills of the supervisor and looks at coaching and mentoring within th... more information   send enquiry

As a manager, managing budgets and understanding finance are fundamentals you cannot ignore but if you've no experience of accounting or economics it can be difficult to make sense of them. This cours... more information   send enquiry

This full day course will provide participants with the basic knowledge and skills to enable them to take control of first aid arangements in the event of an emergency until the arrival of the emergen... more information   send enquiry

This qualification forms part of the Management Modern Apprenticeships framework but the workshops can also be undertaken individually by those who are, or wish to become, first line managers. more information   send enquiry

This qualification is aimed at middle managers and forms part of he Modern Skills Diploma framework. Funding is also available to candidates who wish to undertake the programme of workshops without co... more information   send enquiry

This one-day training session will give participants an understanding of the Internet and experience of working with e-mail. During the session participants will receive training on many different us... more information   send enquiry

One of the most important activities a manager can undertake is to ask questions of another person in order to gain information and make an assessment. This seminar is designed to give you the skills ... more information   send enquiry

This one-day training session will give participants an understanding of the elements and functions of a personal computer, including an exploration of both hardware and software. During the session ... more information   send enquiry

This course provides delegates with a generic introduction to the facilites within the SAGE accounts package. It aims to ensure delegates can process accounting transactions and produce appropriate re... more information   send enquiry

When professionals are given new leadership responsibility their success depends on how quickly they learn people-orientated management skills to complement their expert knowledge. This seminar is va... more information   send enquiry

To effectively implement change an organisation must develop and administer a successful change strategy that integrates the contributions of both people and process. In this seminar you will gain kno... more information   send enquiry

No manager (or employee for that matter) can be effective in their role without developing skills to resolve conflict in the workplace. All the technical/product training in the world could be rendere... more information   send enquiry

By the end of this workshop delegates will have an understanding of how to prepare for, and lead, effective meetings. They will learn the role and skills involved in acting as an effective chairperson... more information   send enquiry

This workshop is aimed at those responsible for recording meetings and the actions that arise. Delegates will review the methods required to ensure the meetings are accurately transcribed whilst getti... more information   send enquiry

It is important that the modern manager has an understanding of what motivates people because this has a direct impact on productivity within any organisation. This seminar is designed to give an unde... more information   send enquiry

This course is suitable for those who know the basics of Access but who would like to increase their productivitiy in every day tasks. more information   send enquiry

This course is suitable for those who have no prior knowledge of Access. more information   send enquiry

This course is suitable for those with a very good level of underpinning knowledge and who would like to earn more. more information   send enquiry

This course is suitable for those who know the basics of Excel but who would like to increase their productivity in every day tasks. more information   send enquiry

This course is suitable for those who have no prior knowledge of Excel. more information   send enquiry

This course is suitable for those who know the basics of PowerPoint but who would like to increase their productivitiy in every day tasks. more information   send enquiry

This course is suitable for those who have no prior experience of PowerPoint. more information   send enquiry

This training session will give participants who have a basic knowledge, some further understanding of the functions of Microsoft Project 2003. During the session participants will receive training o... more information   send enquiry

This training session will give participants an understanding of the functions of Microsoft Project 2003. During the session participants will receive training on the different components of Microsof... more information   send enquiry

This course is suitable for those with a very good level of underpinning knowledge and who would like to learn more. more information   send enquiry

This course is suitable for those who know the basics of Word but who would like to increase their productivity in every day tasks. more information   send enquiry

This course is for people who currently have no existing knowledge of Microsoft Word. more information   send enquiry

This seminar is aimed at managers and professionals who need to become more efficient in formal negotiation on matters such as contracts, employee relations and finances. more information   send enquiry

This two-day course is designed for those who have responsibility for leading or participating in projects. It will equip delegates with the skills essential for successful long and short-term project... more information   send enquiry

The aim of this workshop is to enable the participant to manage stress through a better understanding of themselves, their personality and work practices. They will consider appropriate strategies to ... more information   send enquiry

Staff briefing is a very important part of organisational communications. This seminar will give delegates the skills and knowledge they need to know how to select relevant information and to plan, pr... more information   send enquiry

This course is designed to help participants understand the importance of good telephone techniques. It will give essential advice on how to respond well and present a good impression on the telephone... more information   send enquiry

This course examines time and the effective use of this precious commodity which once lost can never be regained. Getting more done, in less time, with less stress in today's demanding environment is ... more information   send enquiry

Our practical, interactive Train the Trainer couse aims to provide participants with the knowledge and skills required to prepare, design and deliver effective training programmes. Delegates will gain... more information   send enquiry

Effective training and development assists in achievement of business goals. This course examines when and how to conduct a training needs analysis, linking outcomes back to organisation goals and eva... more information   send enquiry