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DETAILS: Understand the true nature of assertiveness. Identify and address personal barriers. Gain the ability to use a wide variety of WHO SHOULD ATTEND? Anyone wishing to ensure that their voice is ... more information   send enquiry

DETAILS: Understand the various development stages of teams. Demonstrate the desired behaviours to enhance team performance. Understand an individual’s preferred role/s within teams. WHO SHOULD AT... more information   send enquiry

DETAILS: A high level "tour" of your business start up survival kit. WHO SHOULD ATTEND? Anyone who is thinking of or just starting a new business. ON COMPLETING THIS COURSE YOU WILL BE ABLE TO: Und... more information   send enquiry

DETAILS: Selling to businesses or working within an internal market demand a different set of skills to selling to individuals. This course provides the mindset and skills to adopt a ‘consultancy sal... more information   send enquiry

DETAILS: Demonstrate the ability to observe, assess and record information obtained through ‘on the job’ observation. Apply existing feedback skills to the leadership role. Adopt effective strategies ... more information   send enquiry

DETAILS: Appreciate the use of coaching in business. Identify different coaching styles and when to use them. Develop existing coaching skills, enabling teams to improve and achieve. WHO SHOULD ATTEND... more information   send enquiry

DETAILS: Knowing your customers is an integral part of commercial success. The techniques within CRM include changing perspectives to a more ‘customer centric’ approach. This in turn can lead to speci... more information   send enquiry

DETAILS: A 3 x 1 day event course to help delegates understand the importance of conscious communication and communication preferences within their work roles. WHO SHOULD ATTEND? People who have a g... more information   send enquiry

DETAILS: The correct handling and routing of calls is crucial in any call centre environment. This course provides an insight into the techniques and skills required to handle calls successfully and... more information   send enquiry

DETAILS: Understand the importance and relevance of being able to give and receive effective feedback. Be able to use the feedback model effectively within the workplace. WHO SHOULD ATTEND?Anyone w... more information   send enquiry

DETAILS: A course designed to help new managers understand the key tools required to lead a team for the first time. WHO SHOULD ATTEND? People moving into management for the first time. People wit... more information   send enquiry

DETAILS: This course will show you the fundamental principles of successful selling. WHO SHOULD ATTEND? Anyone who wishes to understand how professional sales techniques can work effectively. This i... more information   send enquiry

DETAILS: Understand the Situational Leadership II model. Diagnose the leadership behaviours required to improve an individual’s effectiveness. Demonstrate the desired leadership style for each devel... more information   send enquiry

DETAILS: Understand the content, purpose and structure of an effective meeting. Be able to conduct relevant, structured and controlled meetings. WHO SHOULD ATTEND? People who want to understand how t... more information   send enquiry

DETAILS: Understand what makes mentoring relationships work. Adopt a more ‘hands off’ empowering style when developing others. WHO SHOULD ATTEND? Supervisors and Managers who understand the skills of ... more information   send enquiry

DETAILS: Analyse overall performance management requirements. Design effective performance management systems. Understand how to improve team productivity. Enable managers to conduct effective 1:1 per... more information   send enquiry

DETAILS: A course designed to help individuals create maximum personal impact in the workplace. WHO SHOULD ATTEND? People who have a need to improve their personal impact or who need to redefine th... more information   send enquiry

DETAILS: Plan and prepare for presentations. Communicate clearly and with enthusiasm. Design and use appropriate visual aids. Involve the audience and handle questions effectively. WHO SHOULD ATT... more information   send enquiry

DETAILS: Project management techniques are becoming more widely used across many different industries. Having a good understanding of the essential techniques can only be a tremendous benefit to indi... more information   send enquiry

DETAILS:Understand your perceived behavioural style and that of your colleagues. Remove tension in relationships at work to improve productivity. Improve interactions in the workplace within teams. ... more information   send enquiry

DETAILS: An outdoor based event over 3 days to help teams, of any type, explore their own relationships and develop more effective ways of working together. WHO SHOULD ATTEND? Newly formed teams wit... more information   send enquiry

DETAILS: Develop and enhance feedback skills. Develop delegation skills. Understand and employ different coaching styles. Understanding the mentoring cycle. WHO SHOULD ATTEND? New supervisors and ... more information   send enquiry

DETAILS: Analysing and understanding key drivers behind management information. Understanding and identifying key performance issues. Deciding where to apply focus to maximise performance improveme... more information   send enquiry