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- • Ways to emphasise and persuade • Talking about contingency, likelihood and hypothesis. • Diplomatic discussion and debate? • Business English language trends - vocabulary and grammar • Ques... more information   send enquiry

- Advanced Negotiation Skills is designed to provide experienced negotiators with new tools and techniques to handle more complex and challenging scenarios and to expand their range of negotiating met... more information   send enquiry

- This one-day course allows delegates to develop further their own presentation style, focusing on developing and integrating presentation techniques and effectiveness. The course will also allow del... more information   send enquiry

- • Relate performance appraisal to overall strategy of the business assessing principles, purpose and links to the business plan • Conduct a structured performance review with team members • Givin... more information   send enquiry

- • Distinguishing between assertive, aggressive and passive behaviour • Self-assessment of style - the associated strengths and weaknesses • Building relationships • The principles of Transactio... more information   send enquiry

- • Business strategy - an overview • SWOT analysis: strengths, weaknesses, opportunities and threats • Case study - group and individual work • How to make goals SMART • MOST analysis • Monitori... more information   send enquiry

- • Types of documents: letters, reports, emails, proposals • The essential guide to grammar - avoiding common problems • Punctuation - giving meaning to the written word • Mind mapping • Ado... more information   send enquiry

- Change contexts: • Process change • Structure change • Implementing a matrix structure • Culture change • The human process of change implementation • Knowledge, Skills, Attitudes • Case studies... more information   send enquiry

- • Dealing with barriers to effective communication • Balancing verbal and non-verbal communication • Questioning skills • The art of active listening • Dealing with the subtext • Choosing the b... more information   send enquiry

- • The characteristics needed by successful business winners • The critical factors for maximising your key client performance, including: • Awareness of clients needs - how to read the signs and u... more information   send enquiry

- • Characteristics of high performing organisations, their underlying capabilities and management styles • Implications for effective leadership and management • Understanding and influencing work ... more information   send enquiry

- • Adapting to different thinking styles in group and team environments • Recognizing and removing barriers to individual and group creativity • Presenting ideas clearly and concisely for maximum s... more information   send enquiry

- • Contexts for coaching - management, development, support, change • Ethics, ground rules, confidentiality • The essential coaching skills • Practice in small groups • Going deeper in coaching... more information   send enquiry

- • Prepare for the pitch - learn about what is required • Effective proposal documents and replies to invitations to tender • Reconnaissance - research the client • Improve your writing skills and ... more information   send enquiry

- • Discovering the three crucial factors for successful and congruent leadership • Understanding where you naturally and instinctively lead and how you do it. • Transferring this into the working e... more information   send enquiry

- • The principles of effective negotiation • Preparing for a negotiation • Managing strategic negotiations • Building relationships in negotiations • Role play • Flexibility in negotiation style... more information   send enquiry

- • Writing clear and concise Business English • Summarising text quickly and easily • Using technical language appropriately • Practise structuring reports and proposals to meet set objectives... more information   send enquiry

- • Understand the key theories behind emotional intelligence • Analyse, appreciate and develop your current level of Emotional Intelligence and Emotional Quitient (EQ) • Successfully influence o... more information   send enquiry

• Giving an opinion • Asking questions and seeking clarification – direct and indirect questions • Comparing and contrasting • Ways to emphasise and persuade • Diplomatic discussion and debate? • B... more information   send enquiry

- • Deal with conflict situations promptly with minimal disruption • Approach people problems with increased confidence • Forge positive working relationships • Develop an enhanced understanding... more information   send enquiry

- • Definition and essentials of effective communication • Dealing with styles and barriers to communication • Balancing verbal and non-verbal communication • Speed, articulation, assimilation, inf... more information   send enquiry

- • Today's business context and pressure • The pressure/performance curve • Linkage between individual personality, behaviour and stress • Identifying the signs in ourselves and other people • Re... more information   send enquiry

- • Your personal style and how it impacts on others • Increasing self-awareness • Team preferences • The Myer Briggs Type Indicator • Managing your style to work with others • Advantages an... more information   send enquiry

- • Re-define your role and responsibilities • Project a more self-confident and professional managerial image • Recognise and work with the diversity in your team • Use appropriate techniques ... more information   send enquiry

- • What stops us managing the pace? A physiological perspective on the impact of technology and today's working patterns. • What is and isn't stress? What is the optimal amount of pressure for you... more information   send enquiry

- • What is reputation - how it affects all aspects of business performance • Reputation and brands - how they interrelate and where they may conflict • How it is managed - successes and failures,... more information   send enquiry

- • What is marketing? • Devising a marketing strategy • The service marketing mix • The Marketing process • Developing the plan • Branding considerations • Super-pleasing clients • Developing ... more information   send enquiry

- • Understand the mistakes that networkers make • Identify the top tips that work • Understand the most effective habit for networkers • Identify improvements in personal communication skills ... more information   send enquiry

- • Opportunity generation • Cost of development • Benefits of development • Strategic fit • Difficulty of implementation • Opportunity assessment • Best/worst case scenarios • Risk and reward ... more information   send enquiry

- • The benefits of applying project management skills to business and commercial enterprises • Bringing early momentum and authoritative communication to the very start of the Project • Clever pla... more information   send enquiry

- • Identify the principles of effective communication • Identify good practice in delivering presentations • Communicate effectively with anticipated audiences • Making an impact on the audience ... more information   send enquiry

- • Effective working relationships • Raising your profile at meetings and participating effectively • Increasing your position of influence in the workplace • Achieving objectives by managing ... more information   send enquiry

- • the importance of people, succession and career planning • role definition, competencies, KPIs, and prior experience • powerful advertising, promoting the brand the interview process, a range o... more information   send enquiry

- Understanding • active and passive resistance and how to deal with it • benefits of dealing with conflict in a constructive way Learning how to implement • changes without the experience of ... more information   send enquiry

- • Understanding the concept of talent management and its link to organisational structure • Identifying the talent in others • Establishing the skills, qualities, knowledge and behaviours requir... more information   send enquiry

- • Using vital people skills to improve performance through people . Encouraging exciting working environments - creating the right working atmosphere, ambience and relationships • Improving rappo... more information   send enquiry

- • Understanding the dynamics of team relationship and management • Recognising the difference between leading and managing • How can team leaders use the team profile to make continuous quality... more information   send enquiry

- • Follow the “do it, delegate, drop it” principle to empty your in-tray • Apply the “2 minute rule” when deciding what to do now and what to defer • Handle e-mail, paperwork and unexpected demands m... more information   send enquiry

- • Understanding accounting terminology Fixed/non-current assets, gearing, accruals, working capital, depreciation, amortisation: • Appreciating the reasons for and uses of the profit and loss acco... more information   send enquiry

- • the discipline and grievance process as part of People and Performance Management; • the importance of culture and climate - standards; • interpersonal skills and communication; responsibility,... more information   send enquiry