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After the course delegates will be able to: Design and create a database using course handouts Produce professional reports from data input using review questions Explore transferring data from other ... more information   send enquiry

After the course delegates will be able: Describe the different types of prospects List the 15 key aspects of a potential order using course notes Practice asking for the order in role play more information   send enquiry

After the course delegates will be able to: Explain what is active listening Demonstrate an understanding of the importance of listening within communication using role play Recognise the different le... more information   send enquiry

After the course delegates will be able to: Practise navigation shortcuts Explore the drawing tools Create an object Apply colour to type objects more information   send enquiry

After the course delegates will be able to: Understand what assertiveness is and how to recognise it. Demonstrate an understanding of all four behavioural styles. Demonstrate an ability to use the key... more information   send enquiry

At the end of the course delegates will be able to: Describe management structures Explore management styles using role play Review and set goals Explain time management methods using course notes more information   send enquiry

By the end of the course delegates will be able to: List and practise different methods of communication Describe active listening Identify integrated listening through role play Recount how to ask qu... more information   send enquiry

After the course delegates will be able to: Explain what is effective communication List the types of communication using course notes Recognise behavioural styles using role play List the principles ... more information   send enquiry

After the course delegates will be able to: Practise the skills and attitudes involved in helping colleagues to solve their own problems and gain an understanding of what counselling can achieve in th... more information   send enquiry

After the course delegates will be able to: Plan and create a basic report Identify tools used to select, sort, group and summarise Perform basic calculations and running totals more information   send enquiry

After the course delegates will be able to: Present an explanation of what negativity is and its effect on individuals Identify negative attitudes within the workplace using role play List and discuss... more information   send enquiry

After the course delegates will be able to: Produce an outline Explore patterns of argument in groups List methods of eliminating wordiness Practise sentence variety more information   send enquiry

The Course provides the mental tools and attitude to make cold calls with enthusiasm and relaxation. Delegates will be able to handle and follow up cold call events and 'outcomes' with confidence. more information   send enquiry

After the course delegates will be able to: Record repetitive series of keystrokes and commands Create customised functions to perform calculations Explore Excel environment learning the Excel program... more information   send enquiry

After the course delegates will be able to: Query values with in a spreadsheet Store and utilise records within a database Create and manage pivot tables and charts more information   send enquiry

After the course delegates will be able to: Enter and edit data within a spreadsheet Manipulate data using formulas and formats Create charts using the chart wizard Manage links between sheets and wor... more information   send enquiry

After the course delegates will be able to: Create and manipulate a website Add pages, images and links Collect and store data more information   send enquiry

After the course delegates will be able to: Explore website security Integrate a database using ODBC and SQL Practise using ActivX controls more information   send enquiry

To understand the importance of health and safety good practice, inspiring a ‘safe culture’ To improve knowledge and understanding of safety issues within a work area, home or learning environment To ... more information   send enquiry

After the course delegates will be able to: List the essential parts of a PC Practise basic keyboard skills Log on to Windows Open and close windows Navigate the screen and task bar more information   send enquiry

After the course delegates will be able to: Find the home keys Describe the QWERTY layout Use the shift keys Practise alphabetical sentences more information   send enquiry

Delegates will discover how to use Basic Mail, Calendar, To Do, and Database features available in Lotus Notes. more information   send enquiry

This course aims to create competence with the creation and manipulation of Web Sites. Adding pages, Images, Links and Searches. To show how it is possible to collect data from readers and how to stor... more information   send enquiry

Course focus is to master the skills necessary to build dynamic web sites for either intranet, extranet or internet use such as store fronts, directory listings and customer registrations. This practi... more information   send enquiry

This course aims to create competence with the creation and manipulation of Web Sites. Adding pages, Images, Links and Searches. To show how it is possible to collect data from readers and how to stor... more information   send enquiry

To be able to confidently use Flash to create stunning visual effects. more information   send enquiry

A Leader's Guide to Successful Change Management. After the course delegates will be able to: Explore change management principles Plan, implement and address the human aspects of change Discuss linea... more information   send enquiry

After the course delegates will be able to: Create and manage multiple projects Work with baselines, resource pools and project consolidation Explore exporting to Excel pivot tables and Access Create ... more information   send enquiry

After the course delegates will be able to: Create a project plan Explore resources Link tasks together more information   send enquiry

After the course delegates will be able to: Explore basic desktop publishing principles and terminology Create, save and print documents Format documents using tool bars Insert tables and pictures more information   send enquiry

Understanding the three factors in the successful negotiation Explore influencing styles using role play Practice using currencies in groups Examine negotiating tactics more information   send enquiry

After the course delegates will be able to: Send, receive, forward and reply to emails Enter and manage appointments in calender Enter and manage informtion in contacts Enter and manage tasks for your... more information   send enquiry

After the course delegates will be able to: Customise templates, masters and back grounds Add sounds, movies and graphics to slides Use hyperlinks and action buttons Import and export slides from othe... more information   send enquiry

After course delegates will be able to: Create and display a presentation Format and edit graphics and text within a slide Design, save and use master templates Use URLs and hyperlinks in a presentati... more information   send enquiry

After the course delegates will be able to: List the objectives of effective preparation Demonstrate understanding of basic presentation rules using role play Deliver a micro presentation using course... more information   send enquiry

After the course delegates will be able to: Recognise the factors which enable successful projects Describe the main PRINCE2 components, processes & techniques Describe the key PRINCE2 management prod... more information   send enquiry

Delegates will be able to: Recognise the ways that PRINCE2 addresses the factors which enable successful projects Apply the main PRINCE2 components and techniques Prepare project plans using the produ... more information   send enquiry

After course delegates will be able to: Explore the principles of voice control Practise the use of body language using role play Deliver a speech in groups more information   send enquiry

After the course delegates will be able to: Describe the content structure of a report in groups List presentation methods for differing information types using course notes Identify information sourc... more information   send enquiry

After the course delegates will be able to: Explore the basic concepts of Sage Create accounts Produce Invoices and credit notes Practise month and year end procedures Perform back up of data more information   send enquiry

The course teaches the characteristics of the group and teams , how to develop them to get the best from them.The different roles that can be found in a team are covered and how to improve on existing... more information   send enquiry

Delegates will get a basic understanding of the necessary financial paperwork used within companies on a day to day basis. It will also help them to understand some basic accounting terms without gett... more information   send enquiry

After the course delegates will be able to: Define internal customer service using course notes Identify important internal customers Explore personal styles using role play Practise listening skills more information   send enquiry

After the course delegates will be able to: Identify the value of time using course notes Practise dealing with time wasters using role play Discuss the importance of prioritising and scheduling in gr... more information   send enquiry

After the course delegates will be able to: Identify the different types of trainees Explore training styles in discussion groups List basic presentation rules using course notes Describe the purpose ... more information   send enquiry

After the course delegates will be able to: Describe the theory of TA using course notes Practise stroke theories using role play Discuss transaction types in groups Explore early decisions and their ... more information   send enquiry

After the course delegates will be able to: Describe the theory of TA using course notes Practise stroke theories using role play Discuss transaction types in groups Explore early decisions and their ... more information   send enquiry

With in the course you will be looking at the differences between the version of Microsoft Office which you previously used and Microsoft Office 2007, including the revised screen design and the newly... more information   send enquiry

After the course delegates will be able to: Create accurate drawings Manipulate objects Add text and work with shapes Create master shapes and multiple page drawings Manage page setup Print drawings more information   send enquiry

After the course delegates will be able to: Explore variables and objects Create robust codes Manipulate data more information   send enquiry

After the course delegates will be able to: Work with Command and Function procedures Understand Variables Work with Objects Create User Forms Set options within Excel Observe event handling codes Deb... more information   send enquiry

After the course delegates will be able to: Explore and manage references Out line master documents Demonstrate the uses of tracking Record and use a macro more information   send enquiry

After the course delegates will be able to: Explore templates Manage styles Work within tables Handle a mail merge project more information   send enquiry

After the course delegates will be able to: Create and format professional documents Copy and paste text Manage files Practise basic printing techniques more information   send enquiry