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360° Assessment involves acquiring and analysing structured and confidential feedback from those who work around the individual, whether as manager, direct reports, colleague, even customer. From thi... more information   send enquiry

Course Objective: this course is designed for experienced sales people and is an obvious extension to the essential negotiation course. It is also a very practical course and provides the delegates w... more information   send enquiry

Course Objective: to give the delegates all the necessary skills required for successful appointment making. It will not only help to build confidence and motivation, but also to address the practica... more information   send enquiry

Course Objective: Management Assessment Centres are recognised by Human Resources professionals as one of the most accurate measures of selecting prospective new managers for companies. We all recogni... more information   send enquiry

Course Objective: to enable delegates to have an understanding of the basic concepts of profit and loss, assets and liabilities. It will also enable delegates to compile a budget, analyse variances a... more information   send enquiry

Course Objective: to enable delegates to understand and apply commercial and financial principles, and view operational issues in terms of costs, profits, markets and added value. The course provide... more information   send enquiry

Course Objective: to help managers understand the basic principles of effective communication. The result is that they are able to create better understanding and interaction between themselves and t... more information   send enquiry

Practical competency frameworks offer a structured but flexible means of assessing skills and competence in a designated role. Phoenix have developed a bank of competencies relating to management, sa... more information   send enquiry

Course Objective: to consider your business as an operation within a competitive environment. To clarify the key areas of Competitive Advantage. To generate ideas for presenting and discussing your ... more information   send enquiry

Course Objective: At the end of the course, delegates will be able to deliver an effective, comprehensive and persuasive presentation on any subject whatsoever. The two days of this course bring tog... more information   send enquiry

Course Objective: performance appraisal is a key management tool. Yet it is poorly understood and seldom carried out effectively. Many managers view appraisal as a nuisance, something to be got thro... more information   send enquiry

Course Objective: to provide delegates with an understanding of the key principles required in preparing and facilitating highly effective meetings. It explores how to keep meetings focused and timel... more information   send enquiry

Course Objective: this workshop will help anyone who has been involved in a support or technical role to develop the necessary skills, styles and approach that will lead to successful consultancy. Su... more information   send enquiry

Course Objective: a practical course in presentation and creativity based on techniques from the theatre. The workshop blends group exercises with individual feedback. Delegates will learn to harnes... more information   send enquiry

Course Objective: to develop the natural skills of the delegates so that they can be more creative when selling. Mental skills are often overlooked and sales people can sometimes become “bogged down”... more information   send enquiry

Course Objective: to address the need for teams to collaborate closely and creatively in a competitive market. Using techniques from the theatre, the delegates will learn how to develop a multiplicit... more information   send enquiry

Course Objective: the first half of the course will focus on the preparation necessary for writing effective copy. What useful connections are there between your product and target audience? What im... more information   send enquiry

Course Objective: everyone within an organisation has the ability to make a positive impact on customer relations. This course sets out to provide the delegates with the skills necessary to maintain ... more information   send enquiry

Course Objective: focusing on the middle ground between front-line customer service provision and higher-level sales and marketing strategy setting, this workshop is for managers who are ‘in the middl... more information   send enquiry

Course Objective: everyone within an organisation has the ability to make a positive impact on customer relationships. This course sets out to provide the delegates with the skills necessary to maint... more information   send enquiry

Course Objective: developing people is crucial not only to management success, but the long-term success of the business. This programme is designed to offer managers a broad understanding of how to d... more information   send enquiry

Course Objective: the written word is a powerful business tool. Improving your writing skills will enable you to communicate with greater confidence and clarity, thereby improving relationships with ... more information   send enquiry

Course Objective: coaching is becoming increasingly recognised as a key management competence and an essential skill for effectively managing and developing team members. Led by one of the coaching pr... more information   send enquiry

Course Objective: the usefulness of effective communication skills is that they can be applied to any working environment or situation. The techniques learnt on this course will help the delegates t... more information   send enquiry

To enable delegates to manage projects effectively, with the following specific benefits: i)Projects will be well-defined, ensuring that the objectives accurately match corporate needs ii)Project work... more information   send enquiry

To enable delegates to manage projects effectively, with the following specific benefits: i)Projects will be well-defined, ensuring that the objectives accurately match corporate needs ii)Project work... more information   send enquiry

Course Objective: to ensure that a successful and well-structured recruitment process can be installed at all levels. The workshop will cover the procedure from start to finish, with special emphasis... more information   send enquiry

Course Objective: the aim of this workshop is to show the delegates how to gain time and make better use of it to achieve more, both professionally and personally. A disturbing statistic suggests that... more information   send enquiry

Course Objective: The aim of this workshop is to show the delegates how to gain time and make better use of it to achieve more, both professionally and personally. A disturbing statistic suggests that... more information   send enquiry

Course Objective: the aim of this two day workshop is to show the delegates how to gain time and how to make better use of it to achieve more, both professionally and personally. A disturbing statisti... more information   send enquiry

Course Objective: to promote leadership skills, communication, self-motivation and overall effectiveness. Delegates will be shown the Emotional Intelligence framework – which revolves around qualities... more information   send enquiry

Course Objective: to provide a process that encourages people to create new ideas, build on ideas, merge ideas together and generally identify opportunities, improvements and solutions both efficientl... more information   send enquiry

Course Objective: to help managers enhance their ability to influence others through their own personal ‘power’ and appropriate behaviours, without relying on the designated authority of line manageme... more information   send enquiry

Course Objective: to introduce delegates to the complex issues involved in management. The workshop aims to make the transition from staff member to manager as smooth as possible. It covers all the ... more information   send enquiry

Course Objective: to introduce delegates to the complex issues involved in management. It aims to make the transition from staff member to manager as smooth as possible. The workshop covers all the es... more information   send enquiry

Course Objective: to enable delegates to understand and communicate financial concepts and terminology, as well as to appreciate how decisions and actions can affect bottom-line profit. Suitable for: ... more information   send enquiry

Course Objective: to provide the delegates with the skills required to present effectively to a large audience. A special emphasis will be placed on ensuring that each presentation is delivered with r... more information   send enquiry

Course Objective: Impact & Influence is a key ingredient of successful leadership, as well as just about every other interaction which involves other human beings! This programme is designed to heigh... more information   send enquiry

Course Objective: Sales people often try to improve their yields by using negotiation skills. However, this course ensures that sales people work harder to actually sell the product and build levels o... more information   send enquiry

Course Objective: for managers, influencing others within an organisation – colleagues, superiors, team members – can create different and potentially more complex challenges than those for whom they ... more information   send enquiry

Course Objective: as a result of the programme participants will: Have understood and analysed their own methods of influencing people Have gained an understanding of a range of influence behaviours a... more information   send enquiry

Course Objective: Often people do not understand why their communications do not achieve desired results - instead of agreement and enthusiasm, there is misunderstanding, indifference or even hostilit... more information   send enquiry

Course Objective: to give the delegates the confidence and skills to present effectively in a client meeting situation. It aims to develop a competitive edge to a salesperson’s skills. Areas covered... more information   send enquiry

To familiarise delegates with basic concepts and techniques of effective project management. It is applicable to project team members, resource providers and stakeholders. At the end of the programme... more information   send enquiry

to introduce delegates to the essential techniques and structures involved in sales. Practical exercises are used to ensure that delegates can employ their newly learnt skills immediately and to deve... more information   send enquiry

To introduce delegates to the basic, essential techniques involved in sales. Practical exercises are used to ensure that delegates can utilise their newly learnt skills and to develop their levels of... more information   send enquiry

Course Objective: to enable delegates to maximise revenue from the most crucial area: key accounts. It examines the best way of remaining in contact, re-identifying needs and building relationships t... more information   send enquiry

Course Objective: the workshops will provide a solid basis for ongoing leadership development, enabling managers to achieve more through their staff. At the end of the programme, delegates will have:... more information   send enquiry

Phoenix now offer a complete course design and development service. Working to your specific requirements we can provide you with everything required to successfully deliver a course in-house, includ... more information   send enquiry

Management Assessment Centres are recognised by Human Resources professionals as one of the most accurate measures of selecting prospective new managers for companies. We all recognise that not everyo... more information   send enquiry

Course Objective: to give the delegate the opportunity to discuss and then work through the specific challenges of their current management role. This “one on one” consultation will aim to provide ef... more information   send enquiry

Course Objective: Change Management is now a recognised pre-requisite of good management in business and has become a critical aspect of sustainable competetive advantage. A successful business is one... more information   send enquiry

Course Objective: conflict at work can reduce productivity and co-operation, and damage the morale of the whole organisation. You will learn how to handle conflict in order to create a healthier and ... more information   send enquiry

Course Objective: what will you do when the media comes a-calling? Don’t wait until it’s too late; spend a day on this workshop and be ready for every eventuality. The workshop can be tailored speci... more information   send enquiry

Course Objective: Mentoring is used increasingly as part of the developmental spectrum within organisations. This workshop develops the necessary knowledge, skills, attitudes, motivation and approach ... more information   send enquiry

Course Objective: this two-day course focuses on the crucial subject of motivation. It concentrates on helping the delegates to recognise signs of demotivation and develop long term plans and strateg... more information   send enquiry

Course Objective: to ensure that all the delegates have a much better understanding of the cultural differences that exist in the markets that they regularly deal with. The course will look at both “... more information   send enquiry

Course Objective: to give the delegates the ability and confidence to deal with a wide variety of common objections. This workshop combines both theoretical and practical work and is based on the pri... more information   send enquiry

Course Objective: As a manager you can not mandate excellence performance from your staff - individuals only give of their best if they have the appropriate knowledge, skills and attitude to do so. Th... more information   send enquiry

Course Objective: stress is part of living and working, and we all experience it to greater or lesser degrees. This course is designed for anyone who would benefit from learning how to identify and m... more information   send enquiry

Course Objective: the course focuses on the essential skills and stages involved, giving delegates the confidence to enter into negotiation knowing the importance of such aspects as a win:win situati... more information   send enquiry

Course Objective: to develop sales delegates’ sophistication in dealing with advertising agencies, both in terms of gathering requisite information in the brief, and preparing creative and successful ... more information   send enquiry

Course Objective: Problem Solving is a key ingredient of successful leadership and management, as well as being one of the key distinguishing factors in human evolution! This programme is designed to... more information   send enquiry

Course Objective: This course provides clear project management guidelines, processes and controls, specifically addressing the management of a Bid Lifecycle. The course highlights ways to apply tech... more information   send enquiry

Phoenix Training aims by means of discussion, questionnaires and practical exercises to instill in delegates the techniques for long and short term planning which will enable them to become greatly mo... more information   send enquiry

Phoenix are happy to offer psychometric testing and profiling as part of our portfolio, through the aegis of fully accredited and experienced occupational psychologists. We can provide a synopsis of ... more information   send enquiry

Course Objective: this course addresses the publishing executive's key responsibilities of man management, teamwork, operational efficiency, financial planning and control, and the development of init... more information   send enquiry

Course Objective: to develop the skills of sales staff within the retail environment. To facilitate the understanding of personality differences that influence buying and selling, leaving participant... more information   send enquiry

Course Objective: to ensure that any event, from a departmental meeting to a full-scale conference, is a complete success. Delegates will be taught the importance of planning, managing progress, budg... more information   send enquiry

Course Objective: to ensure that each individual has a clear understanding of the importance of their role in the overall sales process. This course has been designed to provide the delegates with so... more information   send enquiry

Course Objective: to help managers gain an understanding of the practical elements involved in sales management. The course focuses on specific areas that will ensure that the sales manager provides ... more information   send enquiry

Course Objective: to develop existing sales skills and ensure that a solid structure is still in place. The course aims to improve all aspects of the delegates’ sales ability in order for them to sel... more information   send enquiry

Course Objective: to develop the existing sales skills of the delegates, and improve their ability to sell across all the titles in the portfolio. The course addresses the importance of being able to ... more information   send enquiry

Course Objective: by the end of the course, attendees will have deeper understanding of what the exhibition stand can achieve and their role in the team; how the manning of the stand can best be plann... more information   send enquiry

Course Objective: the first part of the course is designed to help delegates understand the important elements of advertising features and their strengths and weaknesses. The course looks at ways to ... more information   send enquiry

Course Objective: to address the issue of sponsorship and encourage delegates to provide more creative and dynamic solutions as well as developing new revenue streams. This course has been created i... more information   send enquiry

Course Objective: to show delegates how best to sell to media planners/buyers. The course aims to help the sales person understand the structure of an agency and how to use research most effectively ... more information   send enquiry

Course Objective: this course will enable sales people to build on their current selling strategy by using NLP tools which focus on delivering success and enhancing sales results. Through using the t... more information   send enquiry

Course Objective: to help experienced managers re-examine their current management techniques. They will be encouraged to evaluate their own strengths and weaknesses and the effect that these have on... more information   send enquiry

Course Objective: after the course, participants will be better able to: Perform effectively at all stages of the consultancy life cycle Undertake the full range of roles and responsibilities of a con... more information   send enquiry

Course Objectives: upon completion of the workshop participants will: Have gained an understanding of strategic thinking/planning Recognise the value in making time for planning/thinking ahead (both m... more information   send enquiry

Course Objective: to encourage delegates to think more strategically about their approach to sales. It aims to develop an awareness of the importance of analysis, research and forward thinking. The ... more information   send enquiry

Course Objective: to develop a successful team by creating a fresh and “progressive” mentality. This course is designed to run over one full day with an introductory session before the workshop. The ... more information   send enquiry

Course Objective: to develop a coherent team spirit and to raise expectations of performance, both in managers and the teams that they lead. Utilising the science of personality and inter-personal re... more information   send enquiry

Course Objective: experiential learning events designed to exploit the skills of each individual, ensure effective communication between all team members and build recognition of the responsibilities ... more information   send enquiry

Course Objective: to develop a voice that makes people sit up and listen. The human voice is the most powerful means of communication. While some possess the gift to engage, inspire, persuade and ca... more information   send enquiry

Course Objective: to help the delegates understand exactly what marketing is – and isn’t ! It will enable them to establish a marketing planning process, as well as examining the crucial subject of c... more information   send enquiry

Course Objective: the busy executive’s most valuable commodity is time. This course will enable sales people to use it more effectively, whilst operating their database or territory in an efficient ... more information   send enquiry

Course Objective: to make delegates more aware of how they are currently using their time. To focus on what activities are core to their role. To address areas of weakness. To develop a time plan w... more information   send enquiry

Course Objective: this course has been designed in order for delegates to be able to acquire the essential skills necessary to train others. These skills include being able to conduct a thorough trai... more information   send enquiry

Course Objective: to define, examine and practise the skills of assertiveness and apply them to any situation. Assertiveness is a series of skills; it is not a natural state of individuals. It is a l... more information   send enquiry

Course Objective: to give delegates a thorough grounding and insight into the essentials of good proposal and letter writing. By the conclusion of the day they will be equipped to handle with aplomb ... more information   send enquiry

Course Objective: to help the delegates create a workable structure and framework for writing highly persuasive sales proposals. The entire process will be covered, from the taking of the brief, thro... more information   send enquiry