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The perils of avoiding those difficult conversations and the risks associated with not saying what we mean, or indeed saying nothing at all! This unique format will give you the confidence to addre... more information   send enquiry

Managing time? Not possible, but control time thieves, manage yourself and your diary! Learn to prioritise, recognise habits, and give yourself a whole new strategy! It's a resource you cannot stor... more information   send enquiry

All too often appraisals are seen as a worthless paperwork exercise. Make them more useful, valued and worthwhile and help your team and your business flourish! Prepare, conduct a worthwhile discuss... more information   send enquiry

In so many organisations meetings are seen as ineffective and time consuming. Badly run meetings waste time, money, resources, and are worse than having no meetings at all …. The workshop will addres... more information   send enquiry

"A refreshing breath of air that really made me think about what I do - and how I could improve it". Even the most experienced of us need to take time out once in a while to review what we do - and t... more information   send enquiry

Step by step plan to get you started, and build a solid foundation for success - excellent for those newly promoted or aspiring managers/supervisors. We will consider the role and responsibilities of... more information   send enquiry

It's no good being an excellent sales person if you can't get yourself in front of the customer. Whether the fear of rejection, the dislike for cold calling or simply the hassle of hitting the teleph... more information   send enquiry

So why won't this group of people work together ? What makes a TEAM rather than a group of work colleagues ? If you're in at the deep end, Go Build A Team will help you work out these differences, and... more information   send enquiry

Aimed at experienced telesales people who need to sharpen up their skills, adopt a more consultative approach, win more business ! This programme will help review your current approach, implement n... more information   send enquiry

Aimed at an audience who would benefit from some developing strong selling skills to increase future success. • Describe the benefits you can offer clients• Recognise ways in which to approach poten... more information   send enquiry

Influencing others is the ability to gain support for views and opinions, and to achieve goals through the work of others. We can help you: Recognise sources of personal and positional power, influenc... more information   send enquiry

A one day training session for newly apopointed Communications Group/Information and Consultation Group representatives which will include:- Introductions and objectives Purpose of a Communications ... more information   send enquiry

Assertiveness is a behaviour which can be learned. Feel better in your communication and interaction with others, learn to say "No", accept criticism and praise, get what you want without damaging re... more information   send enquiry

A very busy 2 day programme which all newly promoted or soon to be promoted supervisors and team leaders will benefit enormously from. Covering areas such as leadership, communication skills, managing... more information   send enquiry

Highly practical session that will help you make more appointments and get in front of more prospects. This one day session will help reduce the fear of rejection and warm up cold calls, by implement... more information   send enquiry

Consists of 8 workshop sessions each run at monthly intervals and requires participants to generate an action plan at the end of each workshop. 1 - The role of the manager – leading others 2 - Effec... more information   send enquiry

Looking after children in a safe and caring environment is tough enough, but when you have to also manage the people who make it happen, sometimes it can feel like your worst nightmare! Our highly ef... more information   send enquiry

A 6 part modular programme designed specifically for those with responsibility for managing sales teams. Modules include:- Role, responsibilities, leadership styles, management fundamentals Getting ... more information   send enquiry

Why are so many hiring decisions later discovered to be poor ones that cost you a lot of time and money, and dare we say it - hassle! There's a lot more to effective interviewing than just a quick c... more information   send enquiry

Are you or your staff craving development? Are those ‘off the shelf’ ready deals not satisfying your needs … leaving you hungy for more? We at ABD know that every person is different, so we offer ... more information   send enquiry

Recruiting new staff is crucial to the continued success of any team. Not only do you have to consider the business case - getting the right person in place who can do justice to your organisation - b... more information   send enquiry

So you are a good salesperson, but now you are a Sales Manager, with responsibility for others hitting their targets. This programme will help you develop the essential management skills to help you ... more information   send enquiry

This one day workshop aims to increase awareness and understanding of the value of customers to us and to ensure all staff have the necessary skills to deal with customers (internal and external) in a... more information   send enquiry

Stuck in a rut? Need to refresh and revitalise and increase your success? No fairy dust or magic potions - just some practical and easy to implement ideas to take away. Forget the "twist their arm u... more information   send enquiry

Aimed at experienced field sales executives who are keen to improve skills and increase sales. Highlights the importance of the psychology of selling, adopting a more consultative approach, reviewing... more information   send enquiry

"No Business opportunity is ever lost. Fumble it, and your competitor will find it !" Whether a seasoned professional or new to the organisation, every sales person benefits from regular reviews and ... more information   send enquiry

One's mind is like a knife - if you don't sharpen it, it gets rusty. (Nien Cheng) Make sure your sales people are sharpening their skills and are confident in their ability to generate profitable bus... more information   send enquiry

The fear of public speaking and presenting to a group is enough to send the strongest of character running for cover. Learn how to prepare, structure and deliver an excellent presentation, handle ques... more information   send enquiry

A very practical, useful and worthwhile 2 days covering the essentials - aimed at those new to the role, this will provide an excellent foundation - covering areas such as leadership, communication sk... more information   send enquiry

Mini workshop designed to offer valuable tips and ideas for dealing with the Cold Calling Gremlins! If your success depends on you making cold calls on the telephone to generate leads or indeed sales... more information   send enquiry

Customers have far more choice about where and who they buy from, and with the widespread use of the internet, more and more sales channels are opening up to them. So how can you maintain peak positi... more information   send enquiry

The colder the call, the colder the response. How to sharpen up your telephone skills to increase your success. Develop your ability to build rapport, attract attention, ask for the business, and c... more information   send enquiry

The perils of avoiding difficult conversations. Do you realise how much your business is potentially losing due to poor performance? Managers that shy away from performance issues or tackle them lik... more information   send enquiry

Overview: A one day 'in house' workshop designed to equip line managers and supervisors with the necessary skills to tackle difficult “people situations”, poor performance and inappropriate behaviours... more information   send enquiry

How do you know what training will benefit the individuals and the business ? How do you convert that into an excellent training session ? How do you make sure the message has been received and un... more information   send enquiry

Having recruited staff and built your team, now you need to make sure they are working effectively. This one day (highly practical) programme which will give you the key factors to take into account ... more information   send enquiry