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The course is designed to introduce managers and supervisors to the process of conducting effective staff appraisals. more information   send enquiry

This programme is ideal for anyone who has responsibility for coaching other members of staff. Participants will learn how to create the right climate, plan coaching, agree targets, review learning, ... more information   send enquiry

This programme enables employees to protect themselves in the face of confrontational behaviour. The course aims to enable staff to recognise different aspects of conflict and learn how to deal with ... more information   send enquiry

The programme offers individuals who provide the primary point of contact with customers an opportunity to develop the skills necessary to create a first and lasting impression. more information   send enquiry

This course is designed to assist delegates in enhancing their ability to communicate confidently and professionally. It will help delegates to become assured, persuasive and influential at work and ... more information   send enquiry

On completion of this programme, delegates will be able to understand the nature and importance of feedback and be able to use feedback to check the effectiveness of communication. Participants will ... more information   send enquiry

This programme is designed to develop skills in dealing with under performance and individuals who have concerns about the working environment. Key staff will receive the relevant knowledge to carry o... more information   send enquiry

A short, flexible programme designed to give learners a basic knowledge of the various roles, functions and resonsibilities of a team leader. Can be tailored to your specific business requirements. more information   send enquiry

Comprehensively covers the full range of responsibilities of the team/group leader or member, and can be tailored to fit your specific needs. more information   send enquiry

Aims to give practising or potential first line managers the foundation for their formal development in this role. Develops basic management skills and assists participants in gaining the basic know... more information   send enquiry

This programme aims to develop an understanding of leadership skills. It is particularly useful for aspiring team leaders or first line managers who want to know about the nature and role of leadershi... more information   send enquiry

Comprehensively covers the full range of responsibilities of the first line manager and can be tailored to fit your specific needs. This qualification builds on the ILM Level 3 Award in First Line Ma... more information   send enquiry

The level 3 Certificate in Leadership aims to develop an understanding of leadership skills. The programme is designed specifically for first line managers to help develop the skills and knowledge ne... more information   send enquiry

Aims to give practising or potential first line managers the widest choice for their formal development in this role. Develops a very wide range of basic management skills and assists delegates in ga... more information   send enquiry

The level 5 Award in Leadership aims to develop an understanding of the individual’s own leadership capacity. The programme will develop the knowledge and understanding of developing and leading team... more information   send enquiry

This is a short flexible programme designed to develop basic middle management skills and knowledge. The qualification can be tailored to meet your specific business needs. more information   send enquiry

The level 5 Certificate in Leadership aims to develop both understanding and application of leadership skills using action learning. The qualification is designed for middle managers who are required... more information   send enquiry

The ILM Level 5 Certificate in Management is designed to develop basic middle management skills and knowledge. The qualification builds on the Level 5 Award but candidates are not required to underta... more information   send enquiry

The ILM Level 5 Diploma in Management comprehensively covers the full range of responsibilities of the middle manager and can be tailored to fit your specific needs. more information   send enquiry

On completion of this programme candidates will be able to explain and apply the principles of negotiation and recognise the importance of non-verbal communication and social skills in effective negot... more information   send enquiry

On completion of this programme candidates will be able to recognise the difference between leadership and management. Participants will learn to recognise their own preferred leadership style and id... more information   send enquiry

On completion of this course participants will be able to identify reasons which prompt change, identify and plan activities to achieve change, identify and plan resource implications, identify and pl... more information   send enquiry

Participants will gain an understanding and appreciation of the value of mentoring and develop their skills and confidence in carrying out mentoring. They will learn how to evaluate and develop their... more information   send enquiry

• This programme will help candidates understand what motivates people at work and the differences in individual motivation. Participants will learn how to apply appropriate motivational techniques f... more information   send enquiry

This programme is designed to give delegates some helpful hints and tips on how best to present to groups and on a one to one basis. This modular programme provides practical, well tested ideas and te... more information   send enquiry

The main objective of this programme is for delegates to understand the processes involved in problem solving and decision making. Delegates will learn to use practical tools which will aid their fut... more information   send enquiry

Delegates will benefit from this programme by analysing their role and the importance of their contribution to the selection and interview process in a variety of scenarios. more information   send enquiry

Designed specifically for remote managers the course will provide skills that can be taken back to the workplace. The programme also provides a forum for challenging existing attitudes and behaviours ... more information   send enquiry

This course will provide delegates with an informed understanding of stress at work. Delegates will be encouraged to explore the implications of stress within their work area and business in general.... more information   send enquiry

The programme offers employers, managers and senior staff the opportunity to develop their team building skills. Provides practical and theoretical guidance on team roles and structures, explores some... more information   send enquiry

Participants will learn how to agree and prioritise appropriate objectives and to recognise the importance of effective time management. They will learn to estimate the duration of tasks and plan act... more information   send enquiry