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Telephone and telesales environments require a special set of skills. This dynamic and popular course enables delegates to develop their telephone selling skills and self-confidence in order to increa... more information   send enquiry

This advanced negotiation skills training course is designed for experienced negotiators who are looking to develop effective skills in the more complex and challenging aspects of the negotiation proc... more information   send enquiry

Advanced sales development and selling skills training is about understanding people - including yourself, understanding how your buyer thinks, what your customer really wants and choosing the right a... more information   send enquiry

Assertiveness skills are important. Assertiveness skills training can help manage difficult people and situations. Assertive rather than aggressive or submissive behaviour can reduce the spiralling pr... more information   send enquiry

High performance teams deliver results, and deliver them faster. They also enable the cross-fertilisation of ideas and through working together a better team spirit. This course concentrates on the sk... more information   send enquiry

Business planning is critical in the acheivement of business objectives and hitting targets. This course provides a thorough grounding in how to create, measure and implement a business plan. Delegate... more information   send enquiry

Closing skills are an often neglected part of the sales process and successful sales people recognise that closing skills are possibly the most essential part. Business relies on successful closing sk... more information   send enquiry

Communication skills help us communicate more effectively with colleagues at all levels of the organisation and this requires a complex mix of skill and style and an ability to adapt to different pers... more information   send enquiry

Most managers recognise that communication skills are vital in business. Managers need to be able to communicate, build relationships and work with individuals at all levels. Their behaviour and inter... more information   send enquiry

Conducting successful meetings is a vital skill in today's business environment as they provide an essential forum for planning, debate, information, briefing and decision-making. However, too many me... more information   send enquiry

In today's business environment providing customer service, and selling are inextricably linked. No longer is it sufficient for customer service staff or administrators to merely answer queries, solve... more information   send enquiry

Providing a first class customer service and creating the right impression first time is a must for front line staff. To be successful at customer care requires an understanding of customer expectatio... more information   send enquiry

Developing effective telephone skills can be difficult. The telephone is the most familiar piece of technology in the workplace and it's use is often taken for granted. It is the way we speak to most... more information   send enquiry

Conflict is one of the most destructive behaviours in business and handling conflict in the workplace is one of the most challenging. This exciting course focussing on conflict management will equip d... more information   send enquiry

Handling customer complaints can be difficult, but successful organisations rely on satisfied customers. Customers are increasingly demanding the best, fastest and most convenient. If a customer feels... more information   send enquiry

Handling difficult people and situations is one of the most stressful aspects of the modern working environment. This course provides a practical guide on how to handle difiicult people effectively an... more information   send enquiry

Handling telephone rage is becoming common. More and more employees have to deal with irate customers over the phone and evidence from the finance union UNIFI suggests that this problem is on the inc... more information   send enquiry

Making high impact presentations or speeches to an audience requires skill, professionalism and confidence. Successful speakers can deliver a persuasive and convincing presentation with style and impa... more information   send enquiry

Influencing skills enable successful people to influence the thinking and behaviour of others and facilitate an effective spread of information throughout a team via their communication skills. People... more information   send enquiry

Inteviewing and selecting the right people is essential to the success of every team and organisation. However, the process is costly both in terms of time and resources particularly if the wrong dec... more information   send enquiry

The management and leadership of people is one of the key areas that affects motivation and productivity in business today. Are you aware of different management styles and the effect they can have on... more information   send enquiry

This course is designed to enable the new marketeer to develop a thorough understanding of the areas encountered in the busy marketing environment. All major aspects of marketing are covered and dele... more information   send enquiry

Key account management and the development of key accounts are critical to an organisation's continued success or failure. It is the larger order or longer-term contract that can smooth out the cash f... more information   send enquiry

The central role of every team leader/supervisor is to develop a motivated and committed team which gets results and achieves it's goals and objectives. Successful teams require clear direction and ... more information   send enquiry

This course is designed to exxamine the processes and techniques, and to identify the skills gaps in order that your customer service function can meet customer needs. You will learn how to improve yo... more information   send enquiry

Following on from An Introduction to Marketing, this two day course will examine the function and practice of marketing in more detail. A well-proven process for strategic planning that delegates wil... more information   send enquiry

Motivated people perform better. This is because committed and enthusiastic people are more productive whan using their range of skills to their maximum potential. Motivated people also stay with org... more information   send enquiry

Negotiation skills are key to all parts of the business world. Negotiation takes place with everyone, either face-to-face or by telephone, with external organisations or internally with colleagues. Be... more information   send enquiry

Negotiation skills are used by all managers, either face-to-face or by telephone, with external organisations and internally with colleagues. Beyond the world of ‘buying and selling’, managers negotia... more information   send enquiry

Presentations whether to colleagues, managers, or customers are a highly effective way of communicating information to a group. This course provides the participants with the opportunity to practice t... more information   send enquiry

Organisations and individuals establish their credibility with professional and well-written communication. This course provides delegates with immediate and practical guidance on how to communicate e... more information   send enquiry

Project management is used by organisations of all sizes to address issues, introduce new programmes and manage workload. At present demand for project managers far outstrips the supply of those with... more information   send enquiry

Questioning and listening skills are the key to effective mutual communication and undertstanding. They play a vital part in ensuring good communication is achieved and open working relationships are ... more information   send enquiry

Setting objectives and performance management can be a daunting and challenging prospect for managers. This workshop is designed to make managers become more effective and dynamic in developing, sup... more information   send enquiry

Most of us have to deal with stress every day, but do we really know what effect it has on us? What are the causes of stress? What are the physical and psychological implications of dealing with hig... more information   send enquiry

Successful selling skills don't happen by chance. This highly interactive course develops the key skills and techniques that will enable delegates to sell with confidence in face-to-face situations. T... more information   send enquiry

Territory management often means that you ae being pulled in several directions - making presentations, arranging calls, following up with proposals, visiting new customers and keeping in contact with... more information   send enquiry

Time mangement is crucial in today's business environment. Time is a limited and expensive resource that requires as much, if not better, management than money. If time were money, how many people in ... more information   send enquiry

Individuals who are progressing towards or developing a new role as a trainer face one of the most challenging yet rewarding learning curves of their career. Experienced trainers possess the skills to... more information   send enquiry

Working in teams delivers results, and delievers them fast. It also enables the cross-fertilisation of ideas and, via working together, a better team spirit. This course concentrates on the skills and... more information   send enquiry