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Performance appraisal is a crucial aspect of managing individual and team performance. Agreeing clear objectives with staff, monitoring progress and providing regular feedback to maintain and enhance ... more information   send enquiry

Techniques to ensure that you are noticed and not overlooked. Learn how to be more confident, to be positive and to communicate effectively. The course includes the following: Identifying types of beh... more information   send enquiry

Poor communication can be disastrous for staff, their employers and their customers, clients or service users. But communication is a far more complex subject than is generally realised. This seminar ... more information   send enquiry

Delegates will learn techniques for handling customer complaints effectively and addressing their root cause. This course can be delivered by our trainers anywhere in the UK The course includes the fo... more information   send enquiry

Tailor made training that makes the difference. Poor service means lost customers and lower profits. This course reviews the impact of poor service and teaches techniques for building and maintaining ... more information   send enquiry

Effective Customer Services training for all staff in direct customer contact. Topics Include: Why do we lose customers? Exceed customer expectations The cost of losing customers Prevention is better... more information   send enquiry

The importance of empowerment in allowing staff flexibility of decision making, which adds to a quality service. Topics covered include: Positive and Negative communication Priorities Goals The need f... more information   send enquiry

This course is aimed at non financial managers and is available across the UK. Delegates will learn the basics of accounting information. This course is accredited by the Law Society and attracts 6 ho... more information   send enquiry

This course examines the causes of change and the skills required to implement change effectively. The course is available across the UK and Includes the following topics: Causes of change The need fo... more information   send enquiry

Delegates will learn techniques for managing meetings effectively and productively. This course is accredited by the Law Society and attracts 6 hours CPD value. Topics include: The 3 simultaneous... more information   send enquiry

This course explains the principles and practice of successful marketing. Through a combination of tutor led sessions and interactive exercises, delegates will gain the knowledge and techniques to bui... more information   send enquiry

Delegates will learn techniques for motivating their people. We have offices across the UK and our specialists will work with you to tailor the course to meeet your needs. Topics will therefore vary b... more information   send enquiry

Negotiation is an important skill in many environments, none more so than the workplace. It can be used with clients, customers, and work colleagues, and is indispensible in the present working envir... more information   send enquiry

Tailor made training that makes the difference. We have offices across the UK and our specialists will work with you to build a course that meets your exact needs. Topics will therefore vary but may i... more information   send enquiry

Tailor made training that makes the difference. Delegates will learn techniques for managing people and enhancing teamwork. We have offices across the UK and our specialists will work with you to buil... more information   send enquiry

Delegates will learn how to present to a standard of excellence and add ‘polish’ to the way that they, and their company, are presented. This is a highly participative course where delegates will see ... more information   send enquiry

Tailor made training that makes the difference. We have offices across the UK and our specialists will work with you to build a course that meets your exact needs. Topics will therefore vary but may i... more information   send enquiry

Delegates will learn & practice selling techniques to ensure a high standard of professionalism. This course is accredited by the Law Society and attracts 6 hours CPD value. Topics include: Marketing... more information   send enquiry

This course examines the symptoms and causes of stress and how to detect the signs in others and ourselves. The course provides practical ways for dealing with stress and methods for prevention. This ... more information   send enquiry

Learn how teams function, the different roles and how to build or contribute to a successful team. This course is accredited by the Law Society and attracts 6 hours CPD value. Topics include: Understa... more information   send enquiry

This course is designed for employees who use the telephone to communicate with customers.Delegates will learn how to handle calls professionally and how to project a professional company image. This ... more information   send enquiry

Learn how to manage your time more effectively. This course is accredited by the Law Society and attracts 6 hours CPD value. Topics include: Time thieves Reactive and proactive work Priorities Orga... more information   send enquiry

This course examines methods for process improvement, problem solving techniques and how to involve staff in order to enhance quality output and service standards. Topics include: What is your vi... more information   send enquiry

This seminar deconstructs the notion of training to examine itself, and critically assess effective methods and techniques. It looks at methods of imparting information effectively in a training or g... more information   send enquiry