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Customer Focus is used to carry the "Voiceof the Customer" throughout your organisation. The techniques used are extremely flexible and can be used in any situation to ensure that the needs of the cu... more information   send enquiry

FMEA was originally developed in the 1960's in the aerospace industry as a systamatic method of identifying and investigating potential design or process weaknesses. FMEA is now widely used to evalua... more information   send enquiry

Aimed at executives or senior managers who need to understand the Six Sigma process, be aware of the impact of Lean Methodologies and evaluate their own organisatinal readiness, identify the potential... more information   send enquiry

TRIZ is the Russian acronym for the Theory of Inventive Problem Solving (TIPS). Based on an extensive study of the world patent database, by focusing research on the most significant inventions (wher... more information   send enquiry

Participants receive a thorough exposure to the tools and methods that are necessary to lead DMAIC improvement projects in an operational (manufacturing) environment. This 20 day programme is delivere... more information   send enquiry

Dr Tagughi's approach to Robust Design is a structured methodology which allows the development of robust products/processes. Robustness, means ensuring that products/processes are designed to be ab... more information   send enquiry

Participants receive a torough exposure to the tools and methods that are necessary to successfully lead or participate in improvement projects in an operational (manufacturing) environment. This 12... more information   send enquiry

Participants receive an introduction to the tools and methods that are necessary to successfully participate in process improvement projects in a transactional (service) environment. During the 4 day... more information   send enquiry

The Introduction to Six Sigma Programme is aimed at executives or senior managers, who need to understand the Six Sigma process, evaluate their own organizations in terms of readiness, identify the po... more information   send enquiry

The Introduction to Six Sigma Programme is aimed at executives or senior managers, who need to understand the Six Sigma process, evaluate their own organizations in terms of readiness, identify the po... more information   send enquiry

Statistical Process Control (SPC) provides sound information upon which to make decisions. It allows process performance tracking on a real-time basis, allowing for corrective actions to be taken bef... more information   send enquiry

Significant progress can be made towards solving company problems and improving the quality of goods and services by using simple tools. The seven quality improvment tools are mainly quantitative me... more information   send enquiry