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This advanced CRM training programme is a must for those who have commenced the implementation of CRM and wish to maximise success through adopting best practice, boosting a flagging initiative, build... more information   send enquiry

A practical course: • Increasing your confidence and competence as an interviewer • Understanding the purpose, value and objectives of selection interviews • Taking a structured approach to the diff... more information   send enquiry

Attending this course will give you the personal insight, proven methodologies, skills and practical application to effectively manage your teams. This course focuses on team purpose, processes, commi... more information   send enquiry

This is a highly practical, interactive course which gives you models, techniques and skills to immediately enhance your coaching skills in the workplace and get the best performance from individuals ... more information   send enquiry

The approach is both structured and highly participative, with delegates analysing their communication skills approach and then using a unique business model (CICPRODE) to refine, focus and reposition... more information   send enquiry

Through self-assessment, discussion, role-play, exercises and best practice tools and techniques, you will return to work recognising and applying assertiveness in your day-to-day work. You will be mo... more information   send enquiry

Practical guidance to deal with difficult people, resolving awkward and disruptive situations, diffusing the potential for conflict. • Understanding the reasons for difficult behaviour and its effec... more information   send enquiry

This interactive programme will equip you with the best practice skills, tools and techniques to enhance your contribution to the communication process within your organisation. In focussed groups o... more information   send enquiry

This intensive course gives you: - Using a structured framework to formulate your marketing strategies - Linking your business planning and marketing strategies to your company’s overall business str... more information   send enquiry

The course gives you immediate guidance on how to improve your style and skill in writing business documentation. You will return to work ready to apply practical ideas and proven techniques. • Under... more information   send enquiry

Attending this highly interactive course will refine and improve your style, structure, content and delivery of presentations through effective techniques, practice and feedback. Participants are req... more information   send enquiry

• Role, responsibilities and skills of effective facilitators • Meeting cost/benefits to determine the value add achieved • A process for all meetings before, during and after the event • Structure me... more information   send enquiry

This course is built on solid principles using tools and techniques and practical experiences to give you the confidence, people management skills and ability to achieve success for yourself and your ... more information   send enquiry

This practical course will equip you with the confidence, skills, techniques and knowledge to design and deliver innovative and inspirational training. The programme is highly interactive providing am... more information   send enquiry

• What makes a successful call centre • Overcoming the challenges of call centre management • Sustaining performance through an effective staff recruitment and development programme • Setting realisti... more information   send enquiry

Delegates are given a clear understanding of the nature of inbound telephone selling and the need for the customer to feel relaxed and not pressurised. During the course, delegates are given several o... more information   send enquiry

Delegates are given a clear understanding of the nature of outbound telephone selling and the need for the customer to feel relaxed and not pressurised. During the course, delegates produce a number o... more information   send enquiry

The ability to present powerfully and in a persuasive manner is a key competency. Key tools and techniques, group discussion forums and practical exercises will develop presentation skill levels and e... more information   send enquiry

Integrated Project Teams (IPTs) are cross-functional teams formed to integrate and concurrently apply all necessary processes to provide a product or service that meets internal and external customers... more information   send enquiry

This course is designed to empower ambitious individuals who are looking for ways to enhance their performance, broaden their role and develop the managerial aspects of their position. The Executive ... more information   send enquiry

This intensive and challenging course is designed to increase participants’ understanding of the role of an internal consultant. The participant will learn identified best practice techniques and deve... more information   send enquiry

The skills of emotional intelligence allow you to understand yourself and others, develop, motivate and build trusting relationships with your staff. Furthermore, emotional intelligence brings out the... more information   send enquiry

The programme is both structured and participative, and starts with delegates examining five elements of a selected account prior to the course that are then analysed in more detail throughout the two... more information   send enquiry

The programme is both structured and participative, and starts with delegates examining five elements of a selected account prior to the course that are then analysed in more detail throughout the two... more information   send enquiry

This course gives you the insight, tested methodologies and understanding of remote team management. You will leave with a practical set of tools and techniques to create and support a productive remo... more information   send enquiry

Examining the causes of stress and the impact they have on your individual and team performance, you will employ proven stress management techniques to handle stress effectively and maximise your perf... more information   send enquiry

This intensive and interactive course demands personal examination, interaction and open discussion of yourself and your experiences. Learning from others, theory and presentations will give you the s... more information   send enquiry

This intensive course will address the strategies, techniques, philosophies and skills required for successful win-win negotiation backed up by industry case studies, role-plays and presentations. Eac... more information   send enquiry

Why should you attend? As organisations are becoming more flexible, and as technology increases the opportunities for changes in structures and working patterns, the role of the secretary, the PA and... more information   send enquiry

This course is key in a series of management courses delivered by marcus evans professional training that will provide you with applicable skills based on real workplace experience. Concentrating on... more information   send enquiry

This highly interactive course will allow you to examine yourself, your strengths and weaknesses. You will develop your communication skills and interpersonal skills in order to influence, generate re... more information   send enquiry

Interactive course building on project management methodology, technical tools & techniques to develop people management & communication skills that are critical for the success of pharmaceutical proj... more information   send enquiry

This highly interactive course will give you the practical project management tools and techniques alongside the people management skills to ensure your IT projects are a success. Why should you att... more information   send enquiry

Benefiting from time management principles and best practice tools and techniques, you will return to work ready to focus your energy, take control, work more effectively and improve productivity. W... more information   send enquiry

This course is essential for new or recently appointed project managers. The course is applicable across industry to projects of varying size and is of particular relevance to projects that potentiall... more information   send enquiry

We understand the importance of practical industry project management skills and have therefore created a programme that will introduce you to the theories and methodologies essential to successful pl... more information   send enquiry

Driven by leading edge theory, case studies and practical action learning exercises together with industry experience and coaching during the event, this invaluable workshop will give you the foundati... more information   send enquiry

The course reviews the foundations of project management, building on common problem areas, advancing your technical and interpersonal skills, and sharpening your tools and techniques to effectively m... more information   send enquiry

Driven by theory, case study and practical industry experience this invaluable course will give you the foundation, methodologies, tools and techniques to succeed in managing the life cycle for multip... more information   send enquiry

The approach taken for this programme is a combination of using best practise structured business models, combined with a high degree of participation, coaching and plenary feedback. The results are s... more information   send enquiry

Key in our series of management courses, this programme provides a combination of theories, individual study and analysis, case studies, problem solving and presentation. You will learn from the succe... more information   send enquiry

The approach is both structured and highly participative, with delegates bringing their own Accounts for analysis, allowing constituent parts to be broken down and rebuilt into a stronger more robust ... more information   send enquiry

Successful communications is increasingly central to the management of an organisation’s reputation in all its forms. Commercial performance, corporate values and good governance are all critical to t... more information   send enquiry

Driven by theory, case study and practical commercial experience, this invaluable course will give you the foundation, methodologies, tools and techniques to succeed as a product manager in planning, ... more information   send enquiry

Attending this course will give you the practical management skills and encouragement that you need to return to work as a confident manager ready to take on additional responsibility and win commitme... more information   send enquiry

A complete "sales school" for sales personnel. This sound foundation course is highly structured, immensely interactive and supportive. Designed to give you a complete set of sales skills you will de... more information   send enquiry

Why should you attend? Research from Gartner suggests that during the next five years 55% of all CRM projects will fail to meet their objectives and that this will largely be due to the lack of budge... more information   send enquiry

For those with little or no formal training in finance, this highly interactive course concentrates on the principles, tools and techniques of financial management. Supported by analysis, practical ex... more information   send enquiry

Driven by theory, case study and practical industry experience this invaluable course will give you the foundation, methodologies, tools and techniques to succeed in product management. You will also ... more information   send enquiry

Why should you attend? The ever-changing dynamics of the pharmaceutical industry and healthcare environment have resulted in increasing drug discovery and product development costs and risks whilst t... more information   send enquiry

For those in a leadership role this course seeks to improve your performance through the implementation of key theories, techniques and practical application of leadership styles recognising that a la... more information   send enquiry

1 or 2 day In-Company workshops on-site or at executive learning centres for up to 12, 25 or 40 participants. Bringing team leaders and senior management together in interactive workshops to develop i... more information   send enquiry

Whatever you want to achieve, NLP will make it happen more easily and give additional skills to gain competitive advantage. Modelled on theory, techniques and practice, this course is exciting, enjoya... more information   send enquiry