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A practical and interactive series of modules takes delegates through the detail of the Aerospace Industries own quality standard. Delegates use Case Studies, in class discussion and homework assignm... more information   send enquiry

How to use customer surveys to measure customer satisfaction accurately: 1) Identify customers’ requirements 2) Generate accurate & actionable data on customer satisfaction measurement 3) Design a que... more information   send enquiry

How to use customer surveys to measure customer satisfaction accurately: 1) Identify customers’ requirements 2) Generate accurate & actionable data on customer satisfaction measurement 3) Design a que... more information   send enquiry

An overview of the structure and content of ISO 14001/EMAS and step-by-step guidance on planning and performing an environmental audit. The course will explain: 1) The internal audit compliance requi... more information   send enquiry

A practical 5-day IEMA approved course on environmental auditing as part qualification towards professional environmental auditor registration. This practical workshop will provide: 1) A review of en... more information   send enquiry

At the end of the course delegates will be able to: 1) Describe the responsibilities of internal auditors, and their role in maintaining and improving management systems 2) Explain the purpose and str... more information   send enquiry

A 4-day course for managers on how to: 1) Apply basic management principles to H&S issues 2) Set achievable H&S objectives and develop a plan to achieve them 3) Recognise H&S hazards 4) Carry out ris... more information   send enquiry

The primary objective of this course is to instruct existing and potential auditors in the tools and techniques specific to auditing national and international norms & regulations relating to OH & S r... more information   send enquiry

A practical course for anyone who needs to know more about BS EN ISO 9001. The course will explain the: 1) Purpose and intent of the ISO9000 series of standards 2) ISO9001:2000 requirements 3) Relatio... more information   send enquiry

Designed to enable delegates to effectively implement the requirements of OHSAS 18001 the new internationally recognised management system for health and safety. The workshop provides: 1) Up to date t... more information   send enquiry

An intensive 5-day course meeting the training requirements of the International Register of Certificated Auditors (IRCA). The course is run in asssociation with NQA Training. The course is practical ... more information   send enquiry

ISO 9001:2000 requires management systems to be based on an organisations processes and less on documented procedures. Delegates are given a wide variety of tools and techniques, which can be used to... more information   send enquiry

A two-day workshop providing the tools of quality systems management. The workshop will: 1) Provide a background in quality management 2) Introduce the role of quality manager 3) Demonstrate the fram... more information   send enquiry