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The course takes you through the key skills required for conducting Appraisal Interviews; questioning, listening, feedback and body language. There is also an introduction to leadership, coaching and... more information   send enquiry

By the end of this course participants will be able to identify assertive and non-assertive behaviour and deal with difficult situations more effectively. more information   send enquiry

Learn 6 key skills for effective customer care. Learn 10 steps to dealing with difficult customers. Receive 12 tips for great service. Learn an amazing question to help with angry customers. Learn 17 ... more information   send enquiry

Do you have processes and procedures that cause frustration and wasted effort? Do you have a problem that seems to occur regularly? This seminar will introduce you to the concept of continuous improve... more information   send enquiry

This course takes participants through the DDA, encourages people to challenge their attitude towards disability and provides practical exercises to help people become more comfortable with disability... more information   send enquiry

Did you know that valuing a diverse workforce can help reduce staff turnover and therefore have a positive impact on the bottom line? This seminar introduces you to equal ops law. You then have the op... more information   send enquiry

This programme provides a five stage process for conducting successful negotiations. * Learn 4 key skills required for successful negotiations. * Learn 5 stages for successful negotiation * Identify 6... more information   send enquiry

Learn the 6 key questions to be answered in preparing for a presentation. Learn the 9 questions to ask to identify your audience's needs. Learn a 14 point checklist for your presentation. Learn 15 goo... more information   send enquiry

Skills and techniques with an emphasis on questioning, listening and non-verbal communication will be covered. Participants will have an opportunity to practice effective competency based interview te... more information   send enquiry

Take a day out from your stressful routine and chill out! This workshop gives you the chance to relax whilst identifying your causes of stress and establishing a means of managing it better in the fu... more information   send enquiry