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Regular, constructive appraisal has been proven to enhance individual performance in achieving pre agreed goals. This programme, designed both for those who currently appraise staff and those who are... more information   send enquiry

This course looks in detail at the changes to BS EN ISO 9001: (2000) and the standard guidance document BS EN ISO9004. The course will be of particular interest to those charged with implementing the... more information   send enquiry

This programme will equip you with the insights, skills and tools to develop individual and organisational performance through a counselling and coaching approach.Programme Benefits Develop the impor... more information   send enquiry

Staff who are newly appointed to a supervisory role need to strengthen their managerial and people skills. This programme challenges you to consider how effective you are in people management¡¦. Yo... more information   send enquiry

OBJECTIVES: To gain awareness and understanding of customer care and its principles To practise personal communication techniques To establish relationship building skills To learn strategies to deal ... more information   send enquiry

This workshop is designed to explore, understand and practice ways of dealing confidently and successfully with difficult situations. It will also help people understand how others see them and help ... more information   send enquiry

Today, people have to fulfil a mulitude of roles. As well as having the technical expertise in their field, people must have distinct personal qualities such as initiative, empathy, adaptability. per... more information   send enquiry

OBJECTIVES: To introduce the principles of environmental management, the purpose and scope of environmental auditing and the requirements of ISO 14000/BS7750 To develop detail knowledge of how to cond... more information   send enquiry

Interviewing Skills are a vital management tool used on a daily basis by managers and professional support personnel. Selection, performance appraisal, counselling, problem solving discipline / grie... more information   send enquiry

There is a risk of injury through wheel breakage with every grinding wheel. The injuries and accidents using grinding wheels have shown that most could have been avoided by having knowledge of the ris... more information   send enquiry

Six Day Programme (Ref; PD13) (3 modules of 2 days each) The transition from team member to first line manager provides a challenge that most team leaders are ill-equipped to undertake. This program... more information   send enquiry

Passing on skills and knowledge to others is a complex and fundamental task. This programme will help you understand how to adopt a productive approach to the art of instructing others and will help ... more information   send enquiry

Confident, clear communication is vital in any area of work to ensure success. This programme will equip you with the skills and knowledge to help you develop your own effective style of communicatin... more information   send enquiry

The course is designed for those within the company who are required to manage safely and effectively in compliance with both company policy and best in practice in Health & Safety. more information   send enquiry

This programme provides a basic introduction to Health & Safety requirements and is appropriate for staff at all levels. The programme highlights the principles of accident prevention, Health & Safet... more information   send enquiry

OBJECTIVES: To develop the skills necessary to plan an internal audit To develop audit checklists To carry out an audit and rep... more information   send enquiry

OBJECTIVES: To develop the skills necessary to set-up an assessment To lead an assessor team ... more information   send enquiry

In this 2 day workshop, delegates will learn the fundamental skills for successfully managing and dealing with a range of conflict situations. Programme Objectives: To be able to deal with conflict a... more information   send enquiry

Negotiation is carried out a daily basis to achieve personal, team and organisational benefits. Successful negotiating should always be closed in a win-win situation to preserve long term relationshi... more information   send enquiry

This programme, designed for those required to conduct competent assessments in the workplace in an engineering manufacturing environment offers an introduction to competent assessment. It provides t... more information   send enquiry

To understand the setting-up and maintenance of equipment associated with Power Presses To understand the Power Press regulations and relevant legislation To understand the implications of the Facto... more information   send enquiry

Banish the butterflies when presenting and learn the simple tools and techniques that will transform what was previously a terrifying ordeal into a satisfying and successful event. This programme pro... more information   send enquiry

BS EN ISO9001 (2000) (1 day) Environmental auditing (2 days) Failure Mode & Effect Analysis (1 day) IRCA Registered Internal Auditing (2 days) Lead Assessor of Quality Management Systems (5 days) P... more information   send enquiry

Selecting the right person for a job impacts on both internal and external customers. This programme incorporates a high level of participation including practical interview exercises and individual ... more information   send enquiry

Building and maintaining an effective team is a major part of company success. This programme will enable you to understand the underlying requirements to achieve an effective team. Through realist... more information   send enquiry

Time is one of our most resources and to manage it successfully can significantly help you achieve you business potential This programme will help you turn time into a friend. You will learn to cont... more information   send enquiry