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"Excellent facilitator - it was extremely interesting and refreshing to attend an all-women training course. I look forward to applying the learning and am keen to see all the positive results!" This... more information   send enquiry

"As a new Team Leader I lacked the ability to be assertive with my team, many of whom were previously my peers. This course really helped me to find a way of communicating more directly and with condi... more information   send enquiry

In order to achieve their maximum potential, individuals need to have a high level of self-awareness and sensitivity to the impact of their behaviour on others. H2 Assertiveness Skills training will ... more information   send enquiry

Improving the writing skills within an organisation can lead to better customer relations, more business wins, increased confidence, fewer misunderstandings, less queries and time savings. This cours... more information   send enquiry

"This course was just what I needed to make sure we get the best out of our meetings." One of the most common frustrations reported in the workplace is the waste of time and energy given to poorly ma... more information   send enquiry

The ability to communicate clearly, confidently and respectfully is central to an individual’s personal effectiveness. Improving communication skills leads to better customer relations, increased con... more information   send enquiry

Although counselling skills are sometimes considered inappropriate or irrelevant in the workplace, many serious personnel problems could be avoided if they are effectively dealt with early on. This H... more information   send enquiry

"At last, some constructive ways to meet and even exceed the expectations of our very demanding customers. Thanks!" This course will enable delegates to deal professionally and calmly with demanding/... more information   send enquiry

Increasing numbers of people have to deal with difficult relationships at work. If the issue is left un-addressed, it is likely to cause severe stress, poor performance and declining morale. This H2... more information   send enquiry

This course will enable participants to achieve more at work and to empower team members by learning to delegate more effectively. It will help them to overcome any inhibitions about delegation, and ... more information   send enquiry

"Learning how to manage performance as part and parcel of my day-to-day role is really useful." Effective performance management shouldn't be a special event that is applied when there's a problem. ... more information   send enquiry

Organisations of all sizes are increasingly recognising the key role that 'EI' has in relation to productivity and success. Employees at all levels are required not to have a range of personal attribu... more information   send enquiry

"Creating a positive culture in the team is often a struggle if you don't have specific knowledge or skills in EI. This course was an eye-opener and very helpful." Organisations of all sizes are incr... more information   send enquiry

Excellent customer service / customer care is the basis for sustained increases organisational success. This course will enable delegates to meet the ever-increasing needs of their customers, and can ... more information   send enquiry

There is now a far greater emphasis on communication and negotiation across organisations, than on positional status. H2 Influencing Skills Training will enable participants to practice the necessary... more information   send enquiry

Interviewing techniques are often used on a daily basis, without sufficient knowledge or support to avoid common mistakes and pit-falls. The consequences can be costly, whether it is a bad recruitment... more information   send enquiry

“Thank you for an excellent course - I have been 'managing' projects for a while, but had no idea that there were so many tools and techniques that I could have used.” The challenge of delivering p... more information   send enquiry

"At last, some constructive ways to tackle problems with internal and external service providers by making clear, direct complaints and specifying expections for a reasonable resolution. " This cour... more information   send enquiry

1,2 and 3 day IT courses: open courses in Central London, and in-house training on your own premises. In-house training will be tailored to the specific needs of the participants and to your business... more information   send enquiry

"Thank you - this excellent course was highly practical and enjoyable and I learnt a great deal. I shall certainly be recommending it." Effective management and supervision can often make the differ... more information   send enquiry

For change within an organisation to be effective, it is essential that those who are orchestrating and managing it are able to plan, communicate and implement the changes, whilst effectively managing... more information   send enquiry

"The course was informally useful, every aspect explained, creative and not at all rigid." Managing poor performance is a responsibility that most managers find at best unpleasant, and at worst, ext... more information   send enquiry

"This course was informative but relaxed so you didn't feel overwhelmed." Developing skills in time management and stress management can have a real impact on productivity. This course provides pract... more information   send enquiry

"It was a very relaxed atmosphere, yet plenty of stimulating material - it will definitely help me to work more collaboratively with my manager." Effective management depends on a productive two-way... more information   send enquiry

"The course more than met my expectations, it covered everything I hoped and a lot of practical exercises and tools to take away." Minute taking is an essential skill, and good quality minute taking... more information   send enquiry

"The course was all very interactive which kept it interesting - it covered a lot, stayed focused and engaged with everyone." The development of on-going professional relationships is key to any succ... more information   send enquiry

Managing and optimising staff performance involves a lot more than the enforcement of disciplinary procedures. This H2 Training will equip new and front-line managers with the skills, and knowledge to... more information   send enquiry

“It helped reinforce how important it is to stay focussed on where you’re heading” Organisations clearly benefit when individuals deliberately plan and manage their development, and pursue opportunit... more information   send enquiry

"The most useful part of the course was receiving feedback, being complemented and constructively criticised. I feel a lot more confident than I did at the beginning" The success of public speaking a... more information   send enquiry

"Very effective handouts and exercises especially useful feedback following presentation, and small group meant training was highly relevant to me." The success of a public speaking engagement or a p... more information   send enquiry

An essential measure of an organisation’s strength, it its ability to solve problems and to make the right decisions – no matter how large or small. H2 Problem Solving and Decision Making Training wi... more information   send enquiry

Any manager will agree that people management has its own challenges but in today's fast-moving business environment, work has become more flexible, with people often working from different sites. Thi... more information   send enquiry

"Really enjoyable course - facilitator keeps everyone's attention by making a potentially 'dry' subject interesting" Improving report writing skills can lead to better customer relations, more succe... more information   send enquiry

This course will demystify the underlying core skills of effective selling. It will give participants the knowledge, skills and confidence they need to become effective sales people in a range of sit... more information   send enquiry

‘Sales’ is increasingly becoming an integrated, company-wide process rather than just a departmental function. This course will show participants how to make the vital link between their customer ser... more information   send enquiry

The negative effects of stress at work are well known: increased sickness and absenteeism, decreased productivity and avoidable, costly mistakes. Conversely, many people thrive on a degree of positiv... more information   send enquiry

Team leaders are often promoted to their position for their specialist expertise first and foremost, and not their experience of, or skill in managing others. They are often required to take on, or t... more information   send enquiry

So much depends on effect teamwork these days. Organisations that wish to retain a competitive advantage need teams that don’t just work well, but they need teams that exceed expectations and deliver... more information   send enquiry

So much depends on effect teamwork these days. Organisations that wish to retain a competitive advantage need teams that don’t just work well, but they need teams that exceed expectations and deliver... more information   send enquiry

The telephone is now taking over as the primary form of communication with customers, colleagues and suppliers. Organisations therefore depend upon the ability of its staff to use their telephone ski... more information   send enquiry

"Full of practical ideas for improving my effeciency and effectiveness. I now understand that time management is actually more about self-management and less about colour-coding my to do lists!" The ... more information   send enquiry

"A very useful two days - well balanced theory vs. real situations. The informal, small group created a really good atmosphere to learn." Training can only help an organisation to achieve its strate... more information   send enquiry