WHAT THE COURSE WILL COVER How to develop confidence. Recognise your own opinions and needs. Identify your value. Know what to say and when to say it. How to handle difficult situations. How to put yo... more information   send enquiry

This course will provide the delegates with the skills necessary to maintain a courteous, calm and confident manner in dealing with situations from, general enquiries to specific customer complaints. ... more information   send enquiry

The stages of team development The basic principles of management and motivation Assessment of your own leadership style Barriers to effective communication and group decision making PROJECTS INCLUDE ... more information   send enquiry

WHAT THE COURSE WILL COVER The use of icebreakers. How to establish aims. The planning process. Making a good beginning and end. How to prepare to perform presentations. How to use visual aids. Room l... more information   send enquiry

What the course will cover - Understanding the customers real needs by listening Generating creative and imaginative service ideas Managing complaints and recover incidents of service failure Manag... more information   send enquiry

WHAT THE COURSE WILL COVER Understanding of the objectives of stakeholders in the channel. The criteria and technique for selection resellers. The ability to motivate performance of each element in th... more information   send enquiry

The purpose of this course This course is designed for people who wish to avoid the potential pitfalls and trauma of moving house. It will provide an easy to understand sequence of events that ensure... more information   send enquiry

HSBC START UP BUSINESS OF 2004 “Hot AV” used this course as a part of their accelerated learning programme. Dave Savage MD “This course enabled our team to reduce the learning curve to profitability” ... more information   send enquiry

HSBC START UP BUSINESS OF 2004 “Hot AV” used this course as a part of their accelerated learning programme. Dave Savage MD “This course enabled our team to reduce the learning curve to profitability” ... more information   send enquiry

COURSE NOW BOOKING - PLACES AVAILABLE Benefits for the individual Reducing price erosion to keep margins is becoming one of the priorities of anyone involved in the negotiation of contracts. This cou... more information   send enquiry

COURSE NOW BOOKING - PLACES AVAILABLE Benefits for the individual Delegates who make appointments, either for themselves or for colleagues, will learn how to prepare for every call, achieve better re... more information   send enquiry

This course explains how salespeople add financial value to the solutions they recommend to a customer. How to reach the decision maker Effective positioning, using sponsors in an organisation Speak t... more information   send enquiry

The workshop will cover: The most common mistakes of recruitment The essentials and desirables required for success The use of media, agencies and head-hunters How to reduce time wasting interviews No... more information   send enquiry

COURSE NOW BOOKING - PLACES AVAILABLE - WHAT THE COURSE WILL COVER Contribute directly to customer retention and loyalty. Recognise and maximise sales opportunities. Questioning and listening skills... more information   send enquiry

The purpose of this workshop To provide an opportunity for sales people to obtain solution-selling skills that relate to offering business solution’s in today’s marketplace. . Benefits for the individ... more information   send enquiry

HSBC START UP BUSINESS OF 2004 “Hot AV” used this course as a part of their accelerated learning programme. Dave Savage MD “This course enabled our team to reduce the learning curve to profitability” ... more information   send enquiry

As telephone selling becomes more widespread and as voicemail is adopted by so many organisations, it becomes increasingly difficult to get through to the right decision maker on the telephone. This p... more information   send enquiry

WHAT THE COURSE WILL COVER Setting business and personal goals. Pre-call research and prospecting. Introductions and keeping control . The use of questioning and active listening techniques. Understan... more information   send enquiry

WHAT THE COURSE WILL COVER The definitions, principles and benefits of body language. Identifying your own thinking preference and that of others. Developing flexibility and creativity in rapport buil... more information   send enquiry