A powerful one-day training course ensuring full understanding of line managers' responsibility for managing staff absence. It also provides the skills to handling different types of absence while del... more information   send enquiry

A one day course designed to de mystify the process of writing letters that get results. The key topics covered are Grammar, using plain English, setting the right "tone", and producing the first draf... more information   send enquiry

A highly practical and participative one-day course designed to help improve the clarity of your writing and to show you how your computer can help. Its objectives are to help you better understand gr... more information   send enquiry

This course is designed for those dealing with difficult situations, customers and colleagues in the workplace. It will help delegates to develop their listening and questioning skills. Whilst givin... more information   send enquiry

This one day course aims to teach you to: understand our right to behave assetively and to appreciate individual behaviours and characteristics and also to be assertive when it is required. Also avail... more information   send enquiry

A highly participative one day course which sets out to help individuals enhance and develop the ways they interact with other people within the workplace. Its objective is to build confidence to help... more information   send enquiry

This one day workshop provides an outstanding introduction to the event management industry as well as to the types of events one may have organise. It is designed to provide a practical and hands on ... more information   send enquiry

This course is designed for PA's and secretaries looking to increase the contribution they make within the organisation. It is a highly participative day with a small group to ensure maximum benefit. ... more information   send enquiry

This course is designed for people who want other to listen to what they have to say in presentations, conferences and meetings etc. It will enable you to use you voice to its full capacity, to be cl... more information   send enquiry

Because English Grammar has not been adequately been taught in schools for many years, many feel that their credibility is undermined by the poor quality of their English. This course covers the basic... more information   send enquiry

A one day course for those moving into a management role or those who would like to refresh their skills. The course deals with the issues of delegation and leadership, with lots of handy hints and s... more information   send enquiry

A practical course designed to help you produce accurate minutes with confidence. In addition, the course includes preparing for the meeting and producing an agenda. Listening skills, methods of note ... more information   send enquiry

A one-day training course designed specifically for managers who are new or fairly new to their role. Its objectives are to help you understand roles and responsibilities; to learn the skills to motiv... more information   send enquiry

A 'hands on' one day training course to rid you of 'stage firght'and help you to develop the verbal and non-verbal skills vital to making a presentation. A chance for you to prepare for interruptions... more information   send enquiry

This one day course teaches how to get to grips with all the basics of project management It assumes no prior knowledge of project management and it covers the following principles: what is a project... more information   send enquiry

A one day workshop to tackle the difficult problem of proof reading. A chance for you to set a goal and structure an approach to make this task less time consuming. The course also includes associat... more information   send enquiry

This course is suitable for anyone who would benefit from saving time in dealing with large amounts of reading that they undertake as part of their job. It would be particularly helpful to individuals... more information   send enquiry

Anyone involved in writing on behalf of their employer, in particular those for whom reports are, or will be, integral to their job. Topics include: how to choose the correct style, tone and level of ... more information   send enquiry

This course is designed for supervisors or managers who are newly appointed or who have some experience but who have had no formal training. It will enhance your credibility as a supervisor and impro... more information   send enquiry

A one day course covering all aspects of telephone techniques in a hands on manner. A chance to highlight your strengths and weaknesses, develop skills in message taking, creating the correct impres... more information   send enquiry

The role of the Professional Receptionist is ofter an aspect of the office environment that is forgotten. This course offers delegates the chance to see just how vital the reception area is in setting... more information   send enquiry

The course enables delegates to effectively plan and prioritise their workload and that of their manager's, whilst eliminating time-stealers. Tips on how to deal with paperwork and how to plan ahead t... more information   send enquiry

This oneday course is designed to clarify the role of the trainer whilst giving you the necessary skills to be effective and successful in the role. Hands on, practical training is the idea of this co... more information   send enquiry

An brand new course that teaches you to touch type properly in just two days. Using Accelerated Learning techniques with a wide range of activities and fun, you'll be amazed just how quickly you can l... more information   send enquiry