Assertiveness means being able to confidently manage our own communication and behaviour in situations we find more challenging, building relationships and solutions that work for everyone. Typical co... more information   send enquiry

Coaching is about unlocking individual and team potential to maximise performance and productivity. Developing coaching skills can help with the following development needs: Ability to manage change D... more information   send enquiry

Customer care skills are critical at all levels in organisations wanting to build sales, manage public relations and ensure profitability in increasingly competitive markets. Possible content areas: E... more information   send enquiry

Individual Myers Briggs profiling with qualified practitioners. Use for personal development, understanding self and others in the workplace and managing relationships. Can form part of coaching pro... more information   send enquiry

Influencing skills help us to build effective relationships, manage people and situations with confidence. Typical content areas could include: Building rapport Assessment of personal influencing styl... more information   send enquiry

Possible content areas: Myers Briggs and 360 degree profiling & feedback New to management Supervisory skills Managing change Motivation & delegation Coaching skills Influencing & assertive skills Neg... more information   send enquiry

Team development workshops using the Myers Briggs Type Indicator. Content areas can include: Self assessment of own type, Identification of team type, Type and communication, Problem solving, Build... more information   send enquiry

Possible content areas: Key steps in the sales process Structuring telephone sales calls Gathering & recording sales information Understanding customer needs & wants Preventing & overcoming objections... more information   send enquiry