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Courses from grandplan business development limited
 
Becoming a Master Manager
   
grandplan business development limited - 1 day - All difficulty levels - In-House - £650 (includes materials, equipment/machinery)
Leads to qualification(s): Certificate of Completion
Dynamic workshop designed to enhance leadership skills, helping managers and supervisors to manage teams and individuals for maximum performance. Focus on leading teams to suceed through motivation, e... more information   send enquiry
Customer Care for Call Centres
   
grandplan business development limited - 1 day - All difficulty levels - In-House - £550 (includes materials, equipment/machinery)
Leads to qualification(s): Certificate of completion
Telephone techniques that help create loyal and satisfied customers. Practical workshop for Call Handlers and Customer Service Agents aimed at enhancing service standards and dealing with difficult cu... more information   send enquiry
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