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Business Continuity For Telecoms & Call-Centres

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Description and objective: www.continuityshop.com/trainingcourses.htm This course gives a thorough grounding in Business Continuity for telecommunications and call-centres. It applies BC best practice to Telecomms and Call-centres and uncovers those common misapprehensions and assumptions that prevent continuity plans from working in this arena. The tutor is a member of the BCI and has helped banks, police, military and a wide range of private sector organisations build resilience into their telecommunications and computer networks.

Suitability: This course bridges the gap between technology and Business Continuity. It is suitable for both maanagers of telecomms, call-centres and business continuity

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•	Business and Management > Continuity Management and Disaster Recovery
•	Information Technology > Support and Maintenance > Service Continuity Management and Disaster Recovery