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Developing Effective Telephone Skills

Course Code: NTS

Send A Message

Description and objective: Effective communication on the telephone means not only understanding the customer, but also being assertive with difficult callers.
This interactive one day course will enable delegates to examine the tools, tips and techniques involved in dealing with customers on the telephone.
THIS COURSE CAN BE TAILORED AND DELIVERED IN-HOUSE TO MEET YOUR COMPANY'S NEEDS.
For more details on all our courses visit our website www.hemsleyfraser.co.uk

Contact Hemsley Fraser Group Ltd

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Fax	0870 161 1740

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Categories

•	Business and Management > Office & Home Office Admin > PAs and Secretaries
•	Personal Development > Communication Skills > Verbal Communication