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Building and Retaining Customer Relationships

  Course Code: RTC

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Description and objective: This one day course will enable you to understand the root cause of customer complaints, manage customers expectations of you and your organisation and develop a relationships that becomes long lasting.

Suitability: If you are a Customer Service Manager, Team Leader or Supervisor then this is the course for you.

Contact Hemsley Fraser Group Ltd

Phone	When calling be sure to mention Training Pages
Fax	0870 161 1740

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•	Business and Management > Service > Customer Service and Care