Reducing Absenteeism By Return to Work Interviewing
Sales Wigwam -
1 day - All difficulty levels - In-House - £1,200
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Description and objective: This course provides the skills with which to carry out the return-to-work interview, a proven way to reduce absenteeism. If you already have a written absence policy and keep accurate records you are two thirds of the way there, if not, then we can also equip you with a tailored policy and documentation; the final step is to make sure that your supervisors and managers are competent and confident to carry out the interview promptly and professionally. This course is for all those who have responsibility for people, productivity and efficiency. It is particularly for supervisors and managers who are determined to run a cost-effective department by reducing absenteeism.
Objectives
At the end of this training course, participants will be able to:-
· Understand the importance and necessity to the business of managing absenteeism
· Know how to prepare for a return to work or absence interview
· Be clear about objectives and desired outcomes
· Be constructive in their approach, fair and firm
· Be able to question and discuss absenteeism competently
· Recognise and offer support to those who need it
· Feel more comfortable and confident when interviewing
· Know how to gain commitment from the employee
Course content
· Welcome
o The course and your personal and business objectives
o Costs of absence to the business
o Effects of absence on the team
o Typical reasons for absenteeism
o The types and patterns of absence
o Why R.T.W.I.’s need careful handling
o Reasons why R.T.W.I.’s succeed and fail
· Demo interview
o Identify good and bad points
o Discussion and checklist for good practice
· The importance of keeping records
o Using your records – checking for vital information, gaps, omissions, points to probe
· Structure of the interview
o The steps to move through for a fair and effective interview
o Including the absence review panel interview where appropriate
· Questioning and listening skills
o Types and purpose of different questions
o Planning important questions in advance
o Hearing vs Listening
o Clues and leaders
o Silences and pausing
o How we listen
· The interview
o Ways of opening the interview
o Control during the interview
o Closing the interview
· Making decisions and taking further steps
o Individual review plans
o Handling persistent absentees
o Supporting genuine cases and when to use your HR function
· ‘Try it out session’
o Using various realistic absenteeism scenarios.
· Review of learning points and good practice
Duration
This is a one-day training course, normally between 9.00 a.m. and 4.30 p.m. Lunch and refreshments taken to suit, usually provided by the company.
Other details
All materials and course notes are provided by the trainer. A good size training room is required, ideally with some break-out areas or vacant office space in the afternoon for some of the exercises. Group sizes work best on up to fourteen delegates. It is difficult to give individual feedback to delegates on numbers above fourteen, and room size is frequently a limiting factor. Advanced receipt of any existing relevant procedures is ideal, as exercises can be tailored around current policies.
Contact Sales Wigwam
| Phone | 01604 883541 When calling be sure to mention Training Pages
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