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Working with Difficult People (Management Trg)

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Venue		Dates
1	LUTON/DUNSTABLE: NQA Training Facilities, Warwick House, Houghton Hall Park, Houghton Regis, Dunstable, Bedfordshire, LU5 5ZX	4 Mar 2009 31 Mar 2009
2	MANCHESTER: The Station House (Close to M6 Jcn 19), Plumley, Knutsford, Cheshire, WA16 9RX	11 Mar 2009 7 Apr 2009 22 Dec 2009

Description and objective: A one-day course where you will learn: The crucial skills of how to manage "difficult" people, ensuring that the outcome is a win-win result for all concerned, including yourself. The course includes:
1) The differences between attitudes, feelings and behaviours
2) Which one should you manage
3) What is a positive attitude
4) We all have a personality
5) Why people have different perceptions
6) Managing conflict successfully
7) Achieving a win-win outcome.

Suitability: Who Should Attend?
Managers who want to
> add to a people skills toolbox
> establish credibility
> find more progressive approaches

Contact JPD Training Ltd

Phone	01565 724200 When calling be sure to mention Training Pages
Fax	01565-723800

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Categories

•	Business and Management > Leadership and Management > Team Building
•	Human Resources > Conflict