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Managing Conflict

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Description and objective: Few interpersonal skills draw upon other skills the way conflict resolution does. Specifically, resolving conflict uses goal setting, feedback and oral persuasion skills.

What’s covered in the programme?

How conflict can help bring about positive change if managed appropriately
The five conflict handling styles
Your preferred style
The five basic conflict resolution strategies
Key conflict resolution skills
The signs of potential or actual conflict in the workplace
The stages of conflict

Suitability: Those who encounter conflict within their workplace and are wishing to deal with it in a professional, positive manner.
£950 is for up to 12 delegates

Contact WOW! Learning

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0207 993 2663 When calling be sure to mention Training Pages

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Subject	Re: Managing Conflict
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Categories

•	Personal Development > Communication Skills > Assertiveness
•	Human Resources > Conflict