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Assertiveness & Negotiating

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Description and objective: This course will develop communication skills by showing how assertiveness enables us to say what we think and feel, without generating negative conflict. The programme will introduce practical techniques to increase confidence in difficult situations, and make it easier to work with others to identify co-operative solutions. These skills are suitable for a wide range of staff working in demanding communication environments, and will focus on communications, interpersonal skills, managing diversity, teamwork and co-operation.

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Phone	01926 336423 When calling be sure to mention Training Pages
Fax	01926 450679

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Categories

•	Human Resources > Conflict
•	Personal Development > Communication Skills > Assertiveness