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Dealing With Difficult People and Situations

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Venue		Dates
1	GBC Learning Warnford Court, 29 Throgmorton St, London, London, EC2N 2LT	18 Feb 2009
2	GBC Learning & Development, The County Club, 158 High St, Guildford, Surrey, GU1 3HJ	7 Jan 2009 25 Mar 2009

Description and objective: This course is designed for those dealing with difficult situations, customers and colleagues in the workplace. It will help delegates to develop their listening and questioning skills. Whilst giving them the skills required to give and take criticism effectively and confrontation. This course is also available for in-house training. See our web site: www.gbclearning.co.uk for details

Contact GBC Learning & Development

Phone	01483 457997 When calling be sure to mention Training Pages
Fax	01483 565665

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Categories

•	Personal Development > Communication Skills > Interpersonal Skills
•	Human Resources > Conflict