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Disability Awareness

A workshop designed to challenge perceptions of the issues faced by people with disabilities in the 21st Century. We will help you understand the Disability Discrimination Act [1995] and the impact on your company. You will have a very experiential day designed to help you improve your perceptions and performance, increase your customer care skills and understand ‘hidden disabilities’.

WHO THE COURSE IS AIMED FOR

Managers
Workforce
Anyone who has contact with other people.

WHAT THE DELEGATES WILL GET OUT OF THE COURSE

Enhanced customer care skills
Enhanced communication skills
An in depth understanding of legislation
An ability to communicate with all customers
Course book
Free un limited e mail support

WE HAVE RUN THIS COURSE FOR:

Casella Winton decided to inform their portfolio of property management companies of the obligations required for compliance within the Disability Discrimination Act [1995].

They contacted Eden Training Consultancy Ltd and seminars have now been provided for DTZ Debenham Tie Yeung, Cushman and Wakefield [Healey and Baker], Visa International, Clifford Chance.


Course Outline

9.30 Start
Introductions and welcome
9.45 Disability Discrimination Act [1995]

This session is designed to give an in depth understanding of the legislation and the impact on companies and workforce

10.45 Disability Facts and Fiction

Exposes the myths and assumptions made about people with disabilities. Helps to put the issue in ‘real’ boundaries and explains the extent of the subject.

11.15 Break

11.30 Etiquette

How to interact with people with disabilities, the do’s and don’ts. Enhances customer care skills to ensure that all customers receive an excellent service whether face to face or via an electronic medium.

12.00 Accessibility

What are the issues face by people with disabilities? A highly experiential and interactive session designed to give an understanding of some of the issues faced by people with disabilities.

1.00 Lunch

2.00 Accessibility continued.

2.45 Break

3.00 Policies and Procedures

How does the companies Policies and Procedures comply with the legislation? Do the policies mean that compliance is unlikely to happen?
The session looks at how to ensure the workforce have the required support to aid compliance.

4.00 Action Planning

What next? Looks at the changes required and helps the participants design their way forward.

Contact Eden Training Consultancy Limited