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Conflict Management & Handling Difficult People

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Description and objective: Practical guidance to deal with difficult people, resolving awkward and disruptive situations, diffusing the potential for conflict.

• Understanding the reasons for difficult behaviour and its effect on others
• Recognising how your behaviour can influence and affect others
• Developing measures to deal with difficult situations and people
• Becoming a skilled and effective communicator influencing the behaviour of others
• Neutralising manipulative people with positive, constructive messages
• Handling disciplinary action

Suitability: Individuals facing problems with difficult team members, managers, customers or suppliers.

Contact marcus evans professional training

Phone	+44 (0)20 7647 2383 When calling be sure to mention Training Pages
Fax	+44 (0)20 7647 2261

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Categories

•	Human Resources > Conflict
•	Human Resources > Grievance