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Customer Loyalty

Send A Message  - visit website http://www.jpd.co.uk

Description and objective: A one-day course that discusses measuring and
managing customer loyalty. The course includes:
1) Understanding Loyalty
2) Attitude or behaviour
3) Rational or emotional
4) A conceptual model of loyalty
5) Quantifying Loyalty
6) Customer profitability
7) Customer lifetime value
8) Profit chain modelling
9) Researching Loyalty
10) Establishing loyalty drivers
11) Quantifying the impact of loyalty

Contact JPD Training Ltd

Phone	01565 724200 When calling be sure to mention Training Pages
Fax	01565-723800

Send a Message

Training Pages can send your message straight to the company.

Your name:
Email address
Phone Optional
Subject	Re: Customer Loyalty
Your message Remember to include your postal address if requesting brochures or other material

Categories

•	Sales, Marketing and PR > Marketing > Marketing - General
•	Business and Management > Service > Customer Service and Care