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Complaints Management

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Venue		Dates
1	LONDON: 36 Park Street, 36 Park Street, Mayfair, London, W1K 2JG	25 Nov 2008
2	MANCHESTER: The Station House (Close to M6 Jcn 19), Plumley, Knutsford, Cheshire, WA16 9RX	26 Feb 2009
3	Cadbury House, Hotel & Country Club, Congresbury, Bristol, Avon, BS49 5AD	5 Feb 2009

Description and objective: A one-day course on dealing successfully with customer problems, complaints and enquiries.
1) Critical success factors necessary to ensure an effective complaint & enquiry management system
2) Why it is important to customer loyalty, profitable growth and product, service & process improvement
3) Requirements for an effective complaint and enquiry management process
4) Best practice approaches to complaint and enquiry management
5) Opportunities for improvement of their existing complaint and enquiry management process

Suitability: Who Should Attend?
> Managers involved in delivering service quality
> Quality managers, business excellence managers
> Key personnel involved in strategic planning and development

Contact JPD Training Ltd

Phone	01565 724200 When calling be sure to mention Training Pages
Fax	01565-723800

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Subject	Re: Complaints Management
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Categories

•	Business and Management > Best Practice
•	Business and Management > Service > Customer Service and Care