You are in Home > Industry Specific Skills > Building and Construction > Construction Design >

Customer Satisfaction Measurement Level 2

   Send A Message  - visit website http://www.jpd.co.uk

Venue		Dates
1	MANCHESTER: The Station House (Close to M6 Jcn 19), Plumley, Knutsford, Cheshire, WA16 9RX	5 Feb 2009
2	Harrington Hall, 5-25 Harrington Gardens, Kensington, London, London, SW7 4JB	29 Apr 2009

Description and objective: A one-day course examining the more advanced research techniques of relevance to Customer Satisfaction Measurement (CSM). Course programme:
Customer satisfaction measurement is different
The headline measure
The basic CSM model
Measuring the customer experience
Understanding what’s important to customers
Statistically derived measures of importance
Using importance and impact
Asymmetry
Sample reliability
Frequency

Suitability: Anyone wanting to develop or critically assess their existing CSM process.

Contact JPD Training Ltd

Phone	01565 724200 When calling be sure to mention Training Pages
Fax	01565-723800

Send a Message

Training Pages can send your message straight to the company.

Your name:
Email address
Phone Optional
Subject	Re: Customer Satisfaction Measurement Level 2
Your message Remember to include your postal address if requesting brochures or other material

Categories

•	Business and Management > Best Practice
•	Business and Management > Service > Customer Service and Care