Introduction to Emotional Intelligence - EQ / EI
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Description and objective: The skills of emotional intelligence allow you to understand yourself and others, develop, motivate and build trusting relationships with your staff. Furthermore, emotional intelligence brings out the best in others, resulting in positive emotions, initiative and innovation, improved performance and corporate success.
This course will concentrate on the concepts and principles of emotional intelligence with emphasis on practical application to improve your management techniques.
Why should you attend?
An increasing number of companies are recognising the benefits of using emotional intelligence in their management philosophy. The skills of emotional intelligence allow you to understand yourself and others, develop, motivate and build trusting relationships with your staff. Furthermore, emotional intelligence brings out the best in others, resulting in positive emotions, initiative and innovation, improved performance and corporate success.
Key areas to be covered in the programme and documentation:
An Introduction to Emotional Intelligence
• What is emotional intelligence?
• Emotional intelligence exercises
Understanding Emotions
• Knowing your own emotions and the affect they have on performance – self-awareness
• Understanding other people’s emotions – cultivating awareness of others’ feelings, emotions, concerns and needs
Applying Emotional Intelligence
• Applying emotional intelligence to internal and external relations
• Harnessing emotional intelligence for business success
• Personal action plans
Making Use of Emotional Intelligence with Others
• Using clear expression to inspire and drive your staff forward
• Using your interpersonal skills to draw out the best in others
• Demonstrating empathy in managing others
• Managing the moods and morale of your staff
• Being aware of the development needs of others
Emotional Intelligence for Self Improvement
• Listening and responding with conviction and openness
• Encouraging and accepting new ideas, new approaches and new information - managing and profiting from variety and diversity
• Increasing energy for improved effectiveness
• Taking responsibility for personal performance
• Being intuitive in your decision making
• Turning negativity into positive power – profiting from optimism
• Controlling anger and disruptive emotions and impulses
• Managing and preventing stress
• Embracing change positively – having a flexible and adaptive approach to change
• Building collaborative relationships based on trust, commitment and credibility
Benefits to you:
• Understanding the concepts of emotional intelligence
• Knowing your own emotions and how they effect performance and how you can improve them
• Fostering a culture of enthusiasm, commitment, initiative, innovation and determination to achieve corporate goals
• Using emotion to motivate yourself and others to achieve goals and business success
• Reducing stress levels and enabling individuals to manage their own feelings and emotions positively
• Building stronger and trusting relationships with your staff
• Encouraging openness and bringing out the best in others
• Increasing your energy and effectiveness under pressure discussion that they could
• Managing conflict, anger and change positively
Who should attend?
Managers wishing to develop skills in handling the emotional aspects of interpersonal relationships and motivation.
**** A Public Course also delivered as In-Company tailored or bespoke solutions, see www.marcusevanspt.com
Contact marcus evans professional training
| Phone | +44 (0)20 7647 2383 When calling be sure to mention Training Pages
| Fax | +44 (0)20 7647 2261 |
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