This is a practical day filled with exercises, games and discussion which will give you skills to handle difficult and tricky situations and give you more choice in the way you communicate with others.

Youll look at what works about the way you communicate, what gets in the way of you being more effective and then a raft of tools and techniques to help you be more adept and self-assured.

Suitability: This one-day entry level course provides participants with the opportunity to understand how communication works and how to communicate with confidence and flair.