This Course is Designed For:

 Human Resource Managers;
 Senior Managers;
 Supervisors;
 Executives;
 Business Owners;
 Business Professionals;
 Directors;
 Employees with responsibility of handling conflict within the organisation.

Duration: 5 Days
Course Contents, Concepts and Issues

Part 1 – Role in an Organisational Context (1)

 Role Perception;
 Incumbent’s Role Perception;
 Individual’s Role Perception;
 Defining the Role Set;
 The Relationship between an Incumbent’s Experience and Role Enactment;
 The Place of an Incumbent’s Perceived Role Expectations on His or Her Role Enactment;
 Segmental Expectations.

Part 2 – Role in an Organisational Context (2)

 Role Expectations of Social Support;
 The Democratic Incumbent;
 The Autocratic Incumbent;
 The Generous Incumbent;
 The Dedicated Incumbent;
 The Social Self;
 Self-Ideal as a Behavioural Construct;
 Self-Ideal and a Performance Enhancer.

Part 3 – Conflict and Role Conflict: Desirability or Undesirability

 Conflict as Commission;
 Conflict as Omission;
 Desirability of Conflict in Organisations;
 Difference between Conflict and Role Conflict;
 Sources of Conflict;
 Types of Conflict;
 Interpersonal Conflict;
 Inter-Role Conflict;
 Intra-Role Conflict;
 Inter-Group/ Team Conflict;
 Intra-Group/ Team Conflict.

Part 4 – Conflict Management: A Pro-Active Approach to Conflict Resolution (1)

 Superordinate Goals;
 De-Escalation Threshold;
 Apology or Apologia?;
 The place of Forgiveness in Conflict Resolution;
 The place of Praise in Conflict Resolution;
 The use of Tit For Tat in Conflict Resolution;
 Decoupling and Buffering;
 The Place of Formal Authority.

Part 5 – Conflict Management: A Pro-Active Approach to Conflict Resolution (2)

 The Use of Compromise in Conflict Resolution;
 The Place Mediation in Conflict Resolution;
 The Place of Interpersonal Skills in Conflict Management;
 Cultural and Gender Differences in Conflict Management;
 Understanding Group Dynamics in Conflict Management;
 Different Negotiation Approaches;
 ‘Role Negotiation’ as a Conflict Management Tool;
 Mutual Resolution as Conflict Resolution;
 Collegial Mediation as Conflict Resolution;
 Hierarchical Intervention as Conflict Resolution.

We offer very attractive discount for groups of 3 and more people, from the same organisation, taking the same course. This discount is between ten percent (10%) and thirty three percent (33%), depending on the group size. Even with these discounts, we can also deliver courses for groups in the country of your choice.

Please feel welcome to contact me, at any time. My e-mail addresses are:; and
My Direct telephone number is +442071935906


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