The Diploma in Customer Service is directed to those who are responsible for having frequent customer contact as part of their job. The diploma specialises in informing students on how to best manage this role by developing their understanding, knowledge and skill set.

The course includes online services and social media as part of the mediums for delivery of customer service ensuring that this course is up to date and relevant to various customer service roles. Lifetime Awarding works alongside employers to structure the course to make certain that the content of the qualification is sufficient for employment.